CSR 1 - Case Services and Outreach

Bilingual Client Service Representative, Outreach (English/Spanish)

 Gilroy, CA 95020

 Pay: $20.00 per hour
  Schedule: Monday through Friday, 8:00 AM to 5:00 PM
  Assignment Length: 3 Months, Full Time
  Bilingual English/Spanish Required

Make a Difference in Your Community!

Are you passionate about helping others navigate healthcare services? Do you enjoy working directly with the public and making a meaningful impact? We're looking for a compassionate, bilingual professional to join our team as a Client Service Representative, Outreach supporting California's Health Care Options (HCO) program.

In this rewarding role, you'll educate community members about their healthcare choices, assist with enrollment services, and represent the program at outreach events throughout Santa Clara County.

Local candidates who reside in Santa Clara County are strongly encouraged to apply. Candidates familiar with the local community help ensure consistent service and long-term success.

Why You'll Love This Opportunity

✔ Monday through Friday schedule, weekends off
 ✔ Competitive pay at $20.00 per hour
 ✔ Meaningful work serving your local community
 ✔ Gain experience in healthcare outreach and public service
 ✔ Work independently while collaborating with a supportive team
 ✔ Opportunity to interact with diverse communities and make a positive impact

What You'll Do

As a Bilingual Client Service Representative, you'll serve as a trusted resource for individuals seeking information about their healthcare options.

Your responsibilities will include:

• Conduct face-to-face community outreach, educational presentations, and enrollment assistance
• Explain Managed Care Options and help beneficiaries understand their healthcare plans
• Guide individuals through enrollment and disenrollment processes
• Answering questions regarding medical exemptions and waiver requests
• Provide enrollment status updates and assist with program navigation
• Build positive relationships with county agencies, community organizations, and healthcare partners
• Representing the program at community events, outreach activities, and health fairs
• Maintain accurate documentation within the Customer Relationship Management (CRM) system
• Perform data entry and transmit enrollment information according to program guidelines
• Assist with training and mentoring new team members when needed
• Meet production, quality, and customer service expectations while maintaining compliance with all program requirements

What We're Looking For

We're seeking someone who is:

• Fluent in both English and Spanish, including reading, writing, and speaking
• Friendly, professional, and passionate about helping others
• Comfortable speaking one-on-one and presenting to groups
• Organized, dependable, and detail-oriented
• Able to thrive in a fast-paced environment while managing multiple priorities
• Comfortable working independently and as part of a collaborative team

Minimum Qualifications

• High School Diploma, GED, or equivalent
• Bilingual in English and Spanish
• Strong computer skills, including Microsoft Word, Excel, and PowerPoint
• Typing speed of 20+ words per minute
• Excellent written and verbal communication skills
• Valid California driver's license
• Current automobile insurance
• Reliable transportation with the ability to travel throughout Santa Clara County and surrounding areas
• Ability to quickly learn new software applications

Preferred Qualifications

• Six months or more of customer service or human services experience
• Experience working with diverse or underserved populations
• Community outreach, public speaking, education, marketing, or presentation experience
• Experience assisting individuals with healthcare, government, or social service programs

Physical Requirements

• Sit or remain stationary for extended periods
• Occasionally lift or move items weighing up to 25 pounds
• Travel throughout the county for community outreach and presentations

Work Environment

• Professional office environment
• Regular travel throughout Santa Clara County and nearby communities
• Community meetings, outreach events, and health fairs as needed

Ready to Make an Impact?

If you're a bilingual professional who enjoys connecting with people, educating your community, and helping individuals access important healthcare services, we'd love to hear from you.

Apply today and become part of a team that's improving lives across Santa Clara County!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.