CSR I, Client Support

Location: Lincoln, NE 68508, Hybrid
Pay Rate: $18.00 per hour
Positions Available: 1
Start Date: ASAP
Employment Type: Temp-to-Perm

Our client is under contract with the State Department of Health and Human Services to provide Provider Screening and Enrollment services for Nebraska Medicaid and Long Term Care (MLTC).

Schedule

Training: Monday through Friday, 8:00 AM to 4:30 PM
Regular Hours: Monday through Friday, 9:00 AM to 5:30 PM

Hybrid Work Schedule: Employees are required to work in the Lincoln office Mondays and Tuesdays, as well as additional days when needed for training, meetings, or other business activities.

Equipment: Client-provided equipment

Position Summary

The CSR I, Client Support supports the Nebraska Medicaid Provider Screening and Enrollment program by reviewing provider enrollment applications, assisting healthcare providers with questions and enrollment status, researching and verifying provider information, and ensuring required documentation is complete and accurate.

This position requires strong call center and customer service experience, excellent attention to detail, and the ability to manage multiple responsibilities in a fast-paced, deadline-driven environment.

Key Responsibilities

• Review and screen provider enrollment applications for Nebraska Medicaid.

• Research, verify, and document provider information using secure external web services and the provider screening and enrollment system.

• Provide excellent customer service by managing provider calls, gathering information, answering questions, and escalating issues when appropriate.

• Communicate with providers regarding the status of their enrollment applications in accordance with established policies and procedures.

• Notify providers of incorrect, incomplete, or missing information and documentation.

• Coordinate with Site Visit Field Staff to verify results from provider site visits.

• Maintain current knowledge of Nebraska Medicaid Provider Screening and Enrollment policies, procedures, protocols, and applicable client requirements.

• Follow established Standard Operating Procedures for the position.

• Consistently meet or exceed established production and Quality Assurance goals.

• Escalate issues or concerns to management promptly to support compliance with contractual requirements.

• Cross-train to provide backup support to other Customer Service Specialists.

• Perform additional duties as assigned by management.

Required Qualifications

• High school diploma or GED required.

• Minimum 2 years of relevant experience required.

• Minimum 2 years of call center experience required.

• Strong customer service experience, preferably within a provider services environment.

• Excellent verbal and written communication skills.

• Strong organizational and interpersonal skills.

• Computer proficiency, including Microsoft Word, Excel, and PowerPoint.

• Minimum typing speed of 30 WPM.

• Ability to work effectively in a fast-paced, deadline-oriented environment.

• Ability to successfully manage multiple tasks and priorities simultaneously.

• Ability to work independently as well as collaboratively within a team.

• Ability to meet established productivity and quality standards.

Preferred Qualifications

• Associate degree from an accredited college or university.

• Previous healthcare, Medicaid, provider enrollment, or provider services experience.

• Bilingual skills are a plus but not required.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.