IMPORTANT: Visa sponsorship and relocation assistance are not offered.
Customer Service Representative (SAP)
Milwaukee Area | Onsite
Contract Assignment - Minimum 2 Months | Potential for Extension or Hire (Not Guaranteed)
Are you a detail-oriented customer service professional with strong SAP experience and a passion for delivering exceptional customer support? Our client with an amazing culture is seeking a Customer Service Representative to support order management, customer communications, shipment coordination, and account maintenance in a fast-paced manufacturing environment.
This is an onsite contract opportunity expected to last at least two months, with the possibility of extension or hire based on business needs and performance.
What You'll Do
Manage customer orders from entry through fulfillment
Receive and process customer orders, verify pricing, and ensure timely completion
Handle customer inquiries regarding products, shipments, and order status
Process returns and credits in accordance with company policies
Maintain customer accounts and ensure accurate information in SAP and related systems
Coordinate with Sales, Finance, Quality, Logistics, and Technical Services teams
Assist with inventory coordination and product flow activities
Manage customer complaints and enter documentation into Salesforce for follow-up
Coordinate shipment scheduling and tracking activities
Support export documentation and international shipment processing
Provide a high level of customer service to both internal and external stakeholders
What We're Looking For
2+ years of customer service, order management, supply chain, or related experience
Strong attention to detail and organizational skills
Experience working within an ERP system, preferably SAP
Proficiency with Microsoft Office, including Excel, Outlook, and Word
Strong communication and problem-solving skills
Ability to manage multiple priorities and work cross-functionally with various departments
Supply chain, logistics, manufacturing, or distribution experience is a plus
Bachelor's degree or equivalent experience preferred
Schedule
Onsite position
Flexible start time between 7:00 AM and 8:30 AM
Standard business hours after start time
Why Consider This Opportunity?
Gain experience with a global manufacturing organization
Collaborative, team-oriented environment
Opportunity to leverage SAP and customer service expertise
Potential for assignment extension or long-term opportunity based on business needs
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $28.00 to $30.00 per hour
Search managed by: Melissa Braaten-Krueger
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.