Patriot Heating and A/C is a well-established residential HVAC and plumbing provider based in Shawnee, KS. We’re looking for an experienced Customer Service Representative (CSR) to help lead our next stage of growth. Strong attention to detail, computer literacy, and excellent communication skills are a must. Knowledge of ServiceTitan is a plus!
Responsibilities
Answer incoming calls and schedule service appointments
Make outbound calls to existing customers to promote services and maintenance opportunities
Provide excellent customer service and handle customer inquiries
Schedule jobs, dispatch technicians, and coordinate daily schedules
Accurately enter and update customer information in ServiceTitan
Process service requests, invoices, and customer follow-ups in ServiceTitan
Communicate effectively with technicians, customers, and management
Qualifications
ServiceTitan experience preferred
Strong communication and customer service skills
Excellent attention to detail and computer skills
Ability to multitask and stay organized in a fast-paced environment
HVAC or plumbing office experience preferred, but not required
Bilingual (English/Spanish) is a plus
What We Offer
Medical, Dental and Vision benefits
401(k) with company match
Steady, full-time position
Supportive team environment
Opportunity for growth and advancement within the company
Numbers & Facts
Location
Shawnee, KS
Job Type
Full-time
Skills
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
English Languageunmatched
HVACunmatched
Health Insuranceunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Maintenance Servicesunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Plumbingunmatched
Resolve Customer Issuesunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Vision Planunmatched
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