Brookside Mechanical Inc. is hiring a communicative, organized, and detail-oriented person to support seamless business operations as our full-time CSR / Dispatcher - Customer Service Rep. Come join our Manchester, NH team to provide critical administrative support and play a crucial part in our day-to-day.Depending on experience, you can earn $22.00 - $28.00/hour. Our excellent benefits package includes:Bonus structureHealth, dental, and vision insurancePaid holidaysA 401(k)Growth opportunitiesMentor/apprentice programEmployee assistance programCompany partiesFlexible schedulesWe also offer a monthly team lunch, and random employee giveaways! Are you friendly, outgoing, and professional? Do you want to grow your skills and learn more about the essential HVAC trade? Take the leap and apply today! OUR COMPANYOur talented team at Brookside Mechanical Inc. has been fostering a culture of authenticity, collaboration, and professional excellence since our founding in 1988. As one of the area's leading heating and air conditioning companies, we're there for all of our customers' needs, from minor maintenance jobs to emergency repair services. We're just as dedicated to our employees as we are to our customers, and we strive to ensure every person feels valued and supported in their role. If you're seeking a career where you're appreciated for completing quality work and growing your skills, join us! ABOUT THIS ROLEWorking hours are from 8:00 am - 4:00 pm, Monday - Friday.As our CSR / Dispatcher - Customer Service Representative, you tackle essential administrative matters and support efficient business operations. You speak with customers over the phone, learn about their HVAC needs, and answer any questions. Attentive to detail, you accurately enter information into ServiceTitan and monitor our field technicians' progress. Communication is crucial, and a positive, professional attitude is a must. You provide invaluable administrative support and jump in where needed to help keep our workdays smooth. Job Duties and ResponsibilitiesManage administrative operations including customer service, dispatching, scheduling, and invoicingUse ServiceTitan to schedule and manage service appointments.Assist in optimizing workflows and support business growthHandle all inbound customer calls and ensure that the customer experience is excellent.Respond to customer inquiries, resolve issues, and ensure a positive experience.Allocate resources efficiently and proactively resolve scheduling conflicts.Maintain clear communication with customers, field staff, and management.Track customer information and appointments.Support team collaboration and contribute to improving customer service processes.Be punctual, confident in communication, and open to feedback.Filing, making copies, printing, and any other pertinent administrative responsibilities as assigned. WHAT WE'RE LOOKING FORServiceTitan experience is a must (HVAC knowledge is preferred)Strong communication and customer service skillsAbility to multitask and stay organized in a fast-paced environmentExperience in scheduling, dispatching, or office administration preferredComfortable using scheduling software and basic computer programsReliable, detail-oriented, and a team playerPlease Do not call into the office after applying, We will reach out to you.Applicants must be able to pass a background check.
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