CSR - Export Logistics

RESPONSIBILITIES

May include:

Manage export orders and projects from order entry through delivery.
Prepare and process export documentation, including commercial invoices, packing lists, and other compliance paperwork.
Coordinate shipments with freight forwarders, customs brokers, carriers, and internal departments.
Monitor shipment schedules and provide customers with timely updates.
Process customer orders, purchase orders, quotes, and shipping information within an ERP system.
Support Sales and Engineering with customer quotes and project documentation.
Resolve customer inquiries and shipment issues while maintaining excellent customer service.
Maintain accurate records and documentation throughout each project.
Ensure compliance with company policies and export regulations.
Perform other duties as assigned.
NATURE AND SCOPE

Manages multiple export projects with minimal supervision.
Coordinates with customers and cross-functional teams to ensure on-time, compliant deliveries.
Uses sound judgment to resolve logistics and customer issues.
KNOWLEDGE AND SKILLS

Knowledge of export logistics and international shipping.
Experience with export documentation and compliance.
ERP system experience.
Strong Microsoft Office skills, especially Excel.
Excellent communication, organization, and multitasking abilities.
High attention to detail and strong problem-solving skills.