CSR Full Time

Premier Rental Purchase of Dayton/Troy

Troy, OH

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JOB DETAILS

SKILLS

Budgeting, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Employee Terminations, Mathematics, Media Campaigns, Multitasking, Operational Support, Record Keeping, Rentals, Resolve Customer Issues, Retail, Retail Management, Sales Closing Skills, Sales Support, Shipping/Receiving, Social Media, Telephone Skills, Training Program, Training/Teaching

LOCATION

Troy, OH

POSTED

30+ days ago

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Training & development

Customer Service Representative

Reports To: Store Manager / Assistant Store Manager

General Purpose

The Customer Service Associate supports store success by building strong customer relationships and providing excellent in-store service. This role assists customers with product selection, rental agreements, payments, and account questions while helping maintain store standards and team goals.

Essential Duties

Customer Service & Communication

Answer phone calls by the second ring in a friendly and professional manner.
Follow the Premier Rental Purchase Pledge to provide excellent customer service.
Greet and assist customers quickly when they enter the store.
Explain products, pricing, promotions, and rental agreement terms clearly.
Address customer questions, concerns, and issues politely and quickly.
Maintain clear and professional communication with customers, coworkers, and management.
Build positive relationships with customers to support loyalty and growth.
Follow the Sales Manager outline for telemarketing, mailing, and brochuring.
Use the CRM to track and close all sales leads.
Ensure social media campaigns are executed using text, email, and print with the manager’s guidance.

Account & Sales Support

Assist customers with applications, rental agreements, and required paperwork.
Verify customer information and ensure documents are accurate and complete.
Process customer payments and maintain accurate account records.
Assist customers with product selection based on their needs and budget.
Maintain confidentiality of customer and company information.
Assist with customer order forms and verifications.
Help support customer growth and store revenue goals.

Operational Support

Assist with receiving and organizing new merchandise.
Maintain cleanliness and organization of the showroom and backroom.
Perform other store support duties as assigned.

Requirements

High school diploma, GED, or equivalent experience preferred.
Completion of required training programs.
Customer service or retail experience preferred.

Required Skills

Friendly and professional communication skills.
Strong customer service and relationship-building skills.
Attention to detail and accuracy.
Ability to follow instructions and company procedures.
Basic math and computer skills.
Good problem-solving and decision-making skills.
Working knowledge of store products after training.

Efforts, Demands, and Conditions

Work is performed in a retail store environment.
Requires standing, walking, and regular interaction with customers.
Must be able to manage multiple tasks in a fast-paced environment.
Occasional extended hours may be required based on business needs.
Attendance at company or Premier Corp. training sessions may be required.

Relationships

Frequent interaction with customers, coworkers, and management.
Must maintain professional and respectful communication with supervisors and peers.

I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

About the Company

Premier Rental Purchase of Dayton/Troy

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