CSR

Brand Overview:

Total Comfort has been proudly serving Kansas City families for decades. Known for quality HVAC and plumbing service, Total Comfort is a leader in reliability, craftsmanship, and customer trust. As part of TurnPoint Services, Total Comfort employees benefit from mentorship, advanced training, and career growth opportunities across the TurnPoint platform. We value teamwork, respect, and service excellence in everything we do. Join Total Comfort — where Kansas City expertise builds lasting success.

Role Overview:

GROW YOUR CAREER WITH TOTAL COMFORT HEATING & COOLING!

 

Realize your full potential with Total Comfort Heating & Cooling, Minneapolis's premier 5-star heating and cooling company. Due to our continued growth, we're looking for a motivated Customer Service Representative to join our team and be the first point of contact for our customers.

THE OPPORTUNITY

 

As a Customer Service Representative, you'll play a key role in delivering an exceptional customer experience. You'll assist homeowners by scheduling service appointments, answering questions, coordinating with technicians, and helping ensure every customer receives professional and dependable service.

 

Starting Pay: $20.00/hour

 

Our comprehensive training program will provide you with the knowledge and tools needed to succeed. Training is Monday through Friday, with your ongoing schedule assigned during training.

 

WHAT YOU'LL DO

• Answer inbound customer calls and provide friendly, professional assistance
• Schedule and coordinate HVAC service and maintenance appointments
• Communicate with customers regarding appointments, technicians, and service needs
• Accurately enter customer and appointment information into company systems
• Work closely with technicians and internal teams to ensure a smooth customer experience
• Follow up with customers as needed and help resolve questions or concerns
• Maintain a positive, professional attitude in a fast-paced environment
• Provide exceptional customer service on every interaction

WHAT YOU BRING

• Customer service, call center, or administrative experience preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Comfortable working in a fast-paced, high-volume environment
• Strong attention to detail and computer skills
• Positive, professional, and team-oriented attitude
• Ability to multitask and prioritize effectively
• HVAC or home-services experience is a plus, but not required
• Willingness to learn and participate in our comprehensive training program

WHY JOIN TOTAL COMFORT?

• Starting pay of $20/hour
• Comprehensive paid training
• Opportunities for career growth and advancement
• Supportive team environment
• Flexible scheduling after training
• Work with a growing and highly regarded home-services company

COMPREHENSIVE BENEFITS

Full-Time Employees Only — employees must work 32+ hours per week.

• Affordable Medical, Dental, and Vision Insurance
• 401(k)
• Short- and Long-Term Disability Plans
• Accident & Critical Illness Insurance
• Life Insurance
• Paid Holidays
• Flexible Scheduling
• Paid Training

If you're a people-focused professional who enjoys helping customers and wants to build a career with a growing home-services company, apply today and join Total Comfort Heating & Cooling!

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

Pay Range: USD $20.00 - USD $24.00 /Hr. EEO Statement:

 

 

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.