CSR/Inside Sales Rep

Yorba Linda
7AM-4PM Monday-Friday
$25-30/hr.
Heavy phones
Outbound 70% Inbound 30%
Calling on current clients due for service on equipment


The CSR/Inside Service Salesperson is responsible for developing a long-term relationship with the core customer base to keep services current and customer satisfaction at its best.
Job Responsibilities:
* Build and maintain relationships with the customer base through excellent customer service, responsiveness, and communication.
* Support the Service Manager by drafting professional proposals and delivering them to the customers with pleasant, well written email communications.
* Maintain an accurate and current quote log. Follow-up with customers on a regular basis and work to understand all the variables that go into their choice of service providers.
* Assist in the resolution of disputes as needed, always working towards a fair resolution for both the company and the Customer.
* Work directly with Outside Sales to determine the proper system settings for new accounts.
* Participate in collections efforts as needed for customers that become delinquent, always with the mindset of maintaining a mutually beneficial relationship.
Education & Experience:
* High School diploma or equivalent required.
* Three to five years of customer service or related industry experience preferred.
Knowledge & Skills:
* Must have exceptional and prompt communication skills, both written and verbal.
* Ability to multi-task effectively.
* Strong computer skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.