Call Volume, Communication Skills, Customer Conversion, Customer Support/Service, Insurance, Persuasion Skills, Resolve Customer Issues, Track Customer Issues
We are a growing company known for hiring top talent and valuing our team. Employees experience appreciation, ongoing training, and opportunities to earn based on performance.
- Bring a positive, friendly attitude daily.
- Convert customer calls into booked service appointments with authentic and persuasive communication.
- Respond to customer requests, resolve issues, and promote the brand.
- Establish rapport to encourage repeat business.
- Participate in training to improve call volume and outbound calling skills.
- Resolve customer complaints promptly and maintain accurate customer records.
Success requires proven customer service skills, IT proficiency, organization, strong communication, empathy, team spirit, motivation, and a positive attitude. The role offers medical insurance, 401k with match, and a supportive, family-like environment with company outings and lasting friendships.