CSR/Order Entry

Customer Service Representative

Customer service representatives are responsible for assisting customers with product information and provide order status through phone and email.

Duties:

• Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
• Handle a high volume of incoming calls, emails, and chats from customers
• Assist customers with product information, pricing, and order status inquiries
• Process customer orders, returns, and exchanges accurately and efficiently
• Maintain accurate customer records and update information as needed
• Collaborate with other departments to resolve customer issues and ensure timely resolution
• Follow company policies and procedures to ensure customer satisfaction
• Continuously strive to improve customer service skills and knowledge of products
• Open and maintain customer accounts by recording account information.
• Keep records of customer interactions, process customer accounts and file documents

Qualifications:

• High school diploma or equivalent required
• Previous experience in a customer service role is a plus
• Excellent communication skills, both verbal and written
• Strong problem-solving skills with the ability to think quickly on your feet
• Ability to handle difficult customers with patience and professionalism
• Proficient computer skills, including experience with Microsoft Office Suite
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong attention to detail and accuracy

Pay: $17-$20 based on experience

Work Setting: In Person

Schedule: Monday - Friday

Hours: 8am-5pm