Job Description
Customer service representatives are responsible for assisting customers with product information and provide order status through phone and email.
Duties:- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Handle a high volume of incoming calls, emails, and chats from customers
- Assist customers with product information, pricing, and order status inquiries
- Process customer orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to resolve customer issues and ensure timely resolution
- Follow company policies and procedures to ensure customer satisfaction
- Continuously strive to improve customer service skills and knowledge of products
- Open and maintain customer accounts by recording account information.
- Keep records of customer interactions, process customer accounts and file documents
Qualifications:- High school diploma or equivalent required
- Previous experience in a customer service role is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving skills with the ability to think quickly on your feet
- Ability to handle difficult customers with patience and professionalism
- Proficient computer skills, including experience with Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy
Pay: $17-$20 based on experience
Work Setting: In Person
Schedule: Monday - Friday
Hours: 8am-5pm
Numbers & Facts
| Location | Mason, OH |
| Salary | $19–$20 Per Hour |
Skills
Call Volumeunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Continuous Improvementunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Establish Prioritiesunmatched
High School Diplomaunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Product Pricingunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Writing Skillsunmatched
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