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Skills
Administrative Skillsunmatched
Automotive Salesunmatched
Calendar Managementunmatched
Career Developmentunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Documentationunmatched
Driver's Licenseunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Repair Ordersunmatched
Team Playerunmatched
Telephone Skillsunmatched
Track Customer Issuesunmatched
Vision Planunmatched
Description
Customer Service Representative / Receptionist – Best Collision Center
Join the Best Collision Center Team!
Best Collision Center is looking for a friendly, organized, and customer-focused Customer Service Representative / Receptionist to be the first point of contact for our customers. This role is essential to creating an exceptional customer experience by providing outstanding service while supporting our collision repair team with administrative and customer service responsibilities.
Responsibilities
Greet customers in a professional, friendly, and welcoming manner.
Answer and direct incoming phone calls promptly and courteously.
Schedule customer appointments and assist with repair status updates.
Receive and process customer payments.
Maintain accurate customer records and repair documentation.
Assist with opening and closing repair orders.
Coordinate communication between customers, insurance companies, and the collision repair team.
File, scan, and organize dealership records and documents.
Maintain a clean, organized, and professional reception area.
Provide administrative support to management and other departments as needed.
Qualifications
Previous customer service or receptionist experience is preferred.
Collision center or automotive dealership experience is a plus.
Excellent communication and interpersonal skills.
Strong organizational skills with exceptional attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Professional appearance and positive attitude.
Basic computer proficiency; dealership management system experience (CDK experience is a plus).
Valid driver's license with an acceptable driving record.
What We Offer
Competitive pay
Medical, dental, and vision insurance
Company-paid life insurance
401(k) with company match
Paid time off and paid holidays
Employee vehicle purchase program
Ongoing training and career development
Professional, team-oriented work environment
Best Collision Center is an equal opportunity employer. All applicants must successfully complete a pre-employment background check, motor vehicle record check, drug screening, and physical examination before employment.