CSR Representative

• Scan and digitize physical documents to ensure accurate electronic recordkeeping and proper filing within the company's document management system.
• Process high volumes of Bills of Lading (BOLs), Proofs of Delivery (PODs), and driver trip envelopes, including scanning, indexing, document verification, and customer validation.
• Review documents for accuracy, completeness, and proper classification before processing and filing.
• Maintain organized and accurate electronic records while adhering to established company procedures.
• Collaborate effectively with team members to support daily office operations and ensure departmental deadlines and customer expectations are consistently met.
• Assist with additional administrative and clerical duties as assigned.

• Strong organizational and multitasking skills with the ability to manage multiple priorities efficiently.
• Previous 3PL (third-party logistics) experience is required.
• Ability to perform repetitive, detail-oriented tasks while maintaining a high level of accuracy and productivity.
• Strong attention to detail and commitment to maintaining accurate records.
• Must be available to work overtime as required based on business needs.

• Ability to work effectively in a fast-paced environment and meet strict deadlines.
• Ability to work independently and collaboratively as part of a team with minimal supervision.
• Strong communication, time-management, and organizational skills.
• Basic proficiency in Microsoft Outlook, Excel, and other Microsoft Office applications.
• Ability to learn and adapt to company systems, processes, and procedures.

Our goal at Empire Workforce Solutions is to enrich people’s lives by connecting them with meaningful employment. While our reach is nationwide, our recruiters have intimate knowledge of local markets, which allows us to find the ideal pairing of employer and employee.

As a visionary workforce solutions company, Empire understands the critical role work plays in life. We help individuals develop their careers through planning, coaching, training and optimized search and placement. We assist companies small and large to find the people who will take them to the next level and beyond.

At Empire, we believe everyone should be treated royally. Through our knowledge, expertise and state-of-the-art resources, we can help you navigate the complex and often overwhelming task of finding employees, or employment. With our specialty divisions, we have a team that will help you fulfill your needs.