CSR Team Lead| ENT Surgery| Full Time| Days

Overview:

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinicactivities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.

Responsibilities:

• With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited toparticipating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
• Implements office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatorysetting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system,managed care programs, fee collection and appointment/discharge process.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient AccessCenter.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies andprocedures as identified.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance andauthorizations for specialty appointments.
• Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
• Participates in performance improvement projects.
• Participates as an active care team member in the coordination of patient care.
• Performs all CSR functions.
• All other duties as assigned

Qualifications:

Experience Requirements: 

2 years Working as a Customer Service Representative in physician office - required 

2 years working knowledge of insurance plans, to include Medicare, Medicaid, HMOs and other 3rd party payors - required 

 

 

Education Requirements: 

High School Diploma or GED equivalent - required

 

Additional Details 

Travel Required  up to 25%

 

 

UFJPI is an Equal Opportunity Employer and Drugfree Workplace