Job Description
Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate II to join our TEAM! As the Customer Service/Warehouse Associate II will need someone responsible for providing a variety of support, such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties, such as receiving, loading/unloading material, pulling/assembling customers' orders, and conducting inventory checks. This position may involve daily use of forklift equipment.
Primary Objective:
Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.
Primary Function and Scope:
- Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
- Addresses and resolves customer complaints (returns and order errors).
- Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
- Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
- Wait on customers and prepare sales slips.
- Produces daily sales reports.
- Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
- Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.
- Operates forklift equipment.
- Maintains a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc.
- Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
- Performs other related duties as required.
Experience and Knowledge Required:
- HS diploma or equivalent experience.
- 3+ years of customer service experience and warehouse experience.
Competencies:
- Organization.
- Math.
- Time management.
- Computer skills.
- Detail oriented.
- Customer service.
- Safety conscious.
Numbers & Facts
| Location | Morrisville, North Carolina |
| Industry | Advertising and PR Services |
| Year Founded | 1947 |
| Website | http://www.daltile.com/ |
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Skills
- Administrative Skillsunmatched
- Cargo/Freightunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Forkliftunmatched
- Housekeeping/Cleaningunmatched
- Inventory Cycle Countsunmatched
- Loading/Unloadingunmatched
- Mathematicsunmatched
- Order Picking/Packingunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Reconciliationunmatched
- Resolve Customer Issuesunmatched
- Returns Processingunmatched
- Revenue/Sales Reportingunmatched
- Safety/Work Safetyunmatched
- Salesunmatched
- Sales Operationsunmatched
- Time Managementunmatched
- Warehousingunmatched
About Company
Dal-Tile is the largest manufacturer and marketer of ceramic tile and natural stone products used in residential and commercial design and construction across North America. The company was founded in 1947 and is headquartered in Dallas. Dal-Tile is a division of Mohawk Industries (NYSE: MHK), the world’s largest flooring manufacturer. Dal-Tile products, which include the leading ceramic tile brands in North America — Daltile, Marazzi, American Olean and Ragno — are used throughout new residential construction, residential remodeling construction and commercial construction. The company is committed to incorporating environmentally friendly materials, processes and products throughout its organization. Dal-Tile sells its products through a network of more than 250 company-owned sales service centers, stone slabyards, gallery design centers, independent distributors and leading home center retailers nationwide. Dal-Tile offers a comprehensive compensation package that includes a wide variety of benefit options. Benefits offered include medical coverage, dental and vision coverage, mail-order pharmacy, disability, life insurance, retirement savings plan with company match, flexible spending accounts, employee assistance plan, tuition reimbursement and educational assistance program, employee discount purchase programs, and more. EOE Minorities/Females/Protected Veterans/Disabled
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