CSR1 - Case Services and Outreach

Bilingual Outreach Client Service Representative (English/Spanish)

Pay: $20.00 per hour
Employment Type: Full-Time Temporary (3 Months)
Start Date: Immediate Opening

Location: San Jose, CA 95112

Local candidates who reside in Santa Clara County are strongly preferred due to travel requirements and to support long-term assignment stability.

Make a Difference in Your Community

Are you passionate about helping others access healthcare services? We are seeking a compassionate and outgoing 

Bilingual Outreach Client Service Representative (English/Spanish) to educate and assist community members with healthcare enrollment programs.

In this field-based role, you'll work directly with beneficiaries through one-on-one appointments, community presentations, and outreach events, helping individuals understand their healthcare options and successfully enroll in available programs.

If you enjoy working with people, speaking in public, and making a positive impact in your community, we'd love to meet you.

Schedule

• Monday through Friday
• 8:00 AM to 5:00 PM (PST)

What You'll Do

• Conduct face-to-face outreach with individuals and community groups
• Deliver presentations explaining available healthcare program options
• Assist beneficiaries with enrollment and disenrollment processes
• Provide guidance regarding healthcare plan selection
• Answer questions related to medical exemptions, waivers, and enrollment status
• Build positive relationships with county agencies, community organizations, and program partners
• Participate in health fairs, outreach events, and community education programs
• Complete enrollment documentation and data entry accurately
• Maintain detailed records in the Customer Relationship Management (CRM) system
• Review program materials and recommend process improvements
• Support training and mentoring of new team members when needed
• Meet established productivity, quality, and customer service goals
• Travel to assigned offices, community events, and outreach locations as directed

Qualifications

• Fluent in English and Spanish, including reading, writing, and speaking
• High School Diploma, GED, or equivalent
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Basic computer proficiency, including Microsoft Word, Excel, and PowerPoint
• Typing speed of 20+ words per minute
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Comfortable working independently and as part of a team

Preferred Qualifications

• Six months or more of customer service, human services, or community outreach experience
• Experience working with diverse or underserved populations
• Public speaking, teaching, training, marketing, or community education experience
• Experience presenting information to groups in an engaging and culturally appropriate manner

Driving Requirements

This position requires regular travel throughout Santa Clara County and surrounding areas.

Candidates must have:

• Valid California driver's license
• Reliable personal transportation
• Current automobile insurance
• Ability to travel between assigned work locations and community events

Physical Requirements

• Sit or stand for extended periods
• Lift and carry materials weighing up to 25 pounds
• Travel throughout the service area as needed

Why Join Us?

• $20.00 per hour
• Monday through Friday schedule with weekends off
• Opportunity to make a meaningful impact in your local community
• Gain valuable experience in healthcare outreach and public service
• Collaborative and supportive team environment

If you're bilingual, enjoy helping others, and are ready to make a difference in your community, apply today!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.