Job Title: Case Manager - Crisis Stabilization Unit
Job Purpose: Initiate, establish and maintain relationships with consumers, while assisting in the development of skills, connecting with additional resources, and goal setting.
Reports to: CSU Director
Essential Job Results:
Accomplish Clients' care my assessing needs, making referrals, and collaborating with natural and professional supports
Coordinate with CSU Counselor and Medical Provider to enroll Clients' in to recommended level of care (inpatient treatment, outpatient services, ¾ way house etc.)
Develop the discharge plan by coordination of community resources and aftercare needs throughout treatment;
Communicate the discharge plan to team members.
Main Job Tasks & Responsibilities:
Complete and enter case management documentation in the EHR for each admitted consumer.
Provide relevant recovery-oriented information and materials to consumers towards building coping skills.
Develop and foster a working relationship with referral sources, including, but not limited to: healthcare professionals, law enforcement, probation officers, mental health professionals, and social service agencie
Consult with the Medical Provider, Nurse, CSU Counselor or designee for appropriate discharge referrals.
Schedule all aftercare phone calls and appointments prior to discharge.
Assist in completion of additional programmatic needs such as transporting consumers to treatment centers, client Satisfaction Surveys, and chart reviews
Assist in answering crisis calls received from community members seeking assistance/support.
Respond in a timely manner to inter- and intra-agency requests for treatment recommendations, summaries of services delivered, and other documentation pertinent to consumer care.
Coordinate client activities of daily living, recreation, and advocacy.
Attend to additional tasks and assignments given by supervisor as deemed necessary to the functioning and success of the CSU and Mid-Plains Center.
Attend, and actively participate in all required staff meetings and training sessions.
Qualifications:
Associates Degree or equivalent, prefer coursework in Human Services related field of study.
Two years of work-related experience, in Human Services related field of work.
Excellent organization and communication skills.
Valid Driver's License and the ability to meet the organizational driving/vehicle insurance requirements.
Success Factors:
Outstanding interpersonal and communication skills with the ability to work with a wide variety of individuals and personalities in an honest way that exhibits integrity.
A positive attitude and strong work ethic with the ability to work effectively within the values, structure, and mission of the organization.
Able to use discretion while working with sensitive information.
Able to set and establish professional ethical boundaries.
Able to network in the community by initiating and maintaining relationships with consumers, community agencies, and other professionals.