Culinary Manager

Topgolf | Facilities Manager

Job Description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE'RE SEEKING

Do you see a building and immediately understand what it takes to keep it operating at its best? Are you proactive about maintenance, disciplined compliance, and confident managing vendors, budgets, and unexpected problems at the same time?

We're looking for a Facilities Manager who takes full ownership of the physical environment. Someone who understands that the guest experience starts the moment they pull into the parking lot, and that a well-maintained facility is a reflection of the standards the whole team holds. Reactive maintenance is a last resort. Proactive leadership is the expectation.

If you take pride in a facility that's always ready, this is the role that matters.

THE ROLE

The Facilities Manager leads the Facilities team in maintaining and improving every aspect of the venue; from the game system and entertainment technology to HVAC, electrical, plumbing, building systems, and grounds.

This role is responsible for the team that makes the venue safe, functional, and visually excellent every day. The Facilities Manager owns hiring, scheduling, developing, and building a strong team, while managing department budgets, inventory, vendor relationships, and full regulatory compliance.

As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Lead the Facilities Team

• Coach, develop, and drive engagement with Facilities Team members and Porters
• Ensure all team members are adequately trained, equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely, quality completion
• Build a team culture of pride, ownership, and proactive problem solving

Manage Venue Maintenance and Operations

• Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure
• Monitor the operation and proper use of all equipment, building systems, and technology
• Manage use and inventory of spare parts, maintenance supplies, and equipment
• Collaborate with the Operations team on building and grounds maintenance priorities

Control Costs and Compliance

• Control department budgets and spending with accountability for fiscal performance
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Maintain a clean driving record and manage vendor relationships effectively

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or team members
• Ensure facilities standards support the overall guest experience
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes
• Maintains a track record of on-time, high-quality completion of maintenance and repair work
• Fosters urgency in the team for resolving maintenance issues before they impact guests
• Leads the team to persist and perform even when facing complex or high-priority repairs

Ensures Accountability | Holding self and others accountable to meet commitments.

• Monitors maintenance metrics and holds Team members accountable for quality and completion standards
• Accepts responsibility for venue condition and takes decisive action when standards slip
• Ensures full compliance with safety, health, and regulatory requirements at all times
• Follows through on commitments to Operations leadership, vendors, and the broader team

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
• Aligns Facilities priorities and work plans with the broader Operations team's needs
• Balances preventive maintenance with reactive repair demands across a high-volume venue

Build Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Coaches others on how to build effective maintenance teams and addresses performance gaps directly
• Communicates clear goals, safety standards, and roles to all facilities team members
• Ensures the team has the right technical skill mix and leverages individual strengths effectively
• Rewards team efforts and accomplishments to build a culture of pride and ownership

QUALIFICATIONS

• 3+ years of facilities management experience for a large or multi-unit venue

• Certificate and two years of documentable HVAC or electrical journeyman-level experience

• Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair

• Experience building and leading a team, highly preferred

• High school diploma or equivalent

• Must have a clean driving record

• Excellent communication, time management, and organizational skills

• Availability to work varied shifts, including evenings, weekends, and holidays

• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let's be real; this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Lift and Move Things: Handle items up to 50 lb., with comfort in lifting, bending, stooping, and carrying

• On Your Feet: Expect to be on your feet and physically active throughout the full shift

• Heights and Climbing: Ability to maneuver up and down ladders and stairs regularly

• All Conditions: Ability to work in extreme weather conditions for extended periods of time

• Active Tasks: Constantly engaged in physical maintenance and repair activities throughout the venue

Sounds like a fit? We can't wait to meet you!

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform - and that's just for starters for those who qualify. View playmaker benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.