Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing shift
SUMMARY: To welcome guests and provide superior service. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet and seat guests following rotation procedures
Ask the guest for feedback on their meal and invite them back as they depart
Operate point-of-sales system and handle cash and cash equivalents
Complete daily register transactions and make vault deposits
Answer questions, and offer event and promotional information
Assist with cleaning floors, arranging tables and filling water glasses and coffee cups
Keep management updated on business flow
Stock cashier supplies and complete daily and weekly cleaning duties
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
6 months restaurant experience in guest service position
Previous cash handling experience
Preferred:
Knowledge of point-of-sales software
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Above average math skills
Abilities
Required:
Ability to work fast and efficiently completing multiple tasks in a professional manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
Bloodborne Pathogens training
Treasure Island food handling procedures
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 15 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Numbers & Facts
Location
Welch, Minnesota
Website
https://www.ticasino.com/about
Skills
Communication Skillsunmatched
Detail Orientedunmatched
Gamingunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Mathematicsunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Pathogensunmatched
Point of Sale (POS) Softwareunmatched
Point of Sale (POS) Systemsunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Promotional Programsunmatched
Restaurantunmatched
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