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Cust Svc Spec I-Centralized Pt Scheduler

Iconma

Costa Mesa, CA

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JOB DETAILS
SKILLS
Business Skills, Calendar Management, Customer Satisfaction, Customer Support/Service, Diagnostic Radiology, Diversity, Electronic Medical Records, English Language, Epic Systems, Health Insurance, Health Plan, Healthcare, High School Diploma, Interpersonal Skills, Patient Care, Presentation/Verbal Skills, Schedule Development, Telephone Skills, Telephone Triage, Test Plan/Schedule
LOCATION
Costa Mesa, CA
POSTED
Today
Our Client, a Healthcare company, is looking for a Cust Svc Spec I-Centralized Pt Scheduler for their Costa Mesa, CA location.
 
Responsibilities:
  • The Customer Service Specialist serves our patients, members, and providers.
  • Responsible for answering phone calls and scheduling patient appointments.
  • Triages phone calls as necessary.
  • May conduct patient/member pre-certication to ensure coverage for appointments and medical care.
  • With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
  • For Client Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
 
Requirements:
  • One (1) – three (3) years of customer service experience.
  • High School Diploma or equivalent.
  • Diversity
  • Interpersonal Skills
  • Job Knowledge
  • Oral/Written Communication
  • Technology & Equipment Skills
Organization Behavioral Competencies
  • Business acumen
  • Customer satisfaction
  • Innovation
  • Trust & accountability
  • Languages: English( Speak, Read, Write )
  • Must Have 2+ years DIRECT radiology diagnostic testing scheduling experience e.g.
  • mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
  • Health insurance verification knowledge Preferred
  • Epic EMR experience.
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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