Custodial Manager (3Rd Shift) - Higher Education

Job Description

The Custodial Manager is responsible for leading and managing overnight custodial operations across a higher education campus. This position ensures the cleanliness, safety, and appearance of academic buildings, administrative offices, residence halls, athletic facilities, and common areas while maintaining a high standard of service for students, faculty, staff, and visitors. The Custodial Manager provides leadership, training, scheduling, quality assurance, and operational oversight to a team of custodial employees, ensuring all cleaning services are performed efficiently and in compliance with company policies, client expectations, and regulatory requirements.

Job Responsibilities

• Leadership & Team Management
• Lead, coach, develop, and supervise a team of custodial supervisors and frontline employees during overnight operations.
• Manage employee performance through regular feedback, recognition, coaching, and corrective action when necessary.
• Conduct shift meetings, safety briefings, and ongoing training sessions.
• Assist with recruiting, interviewing, onboarding, and retention efforts for custodial staff.
• Promote a culture of accountability, engagement, safety, and customer service excellence.

Operational Management

• Oversee daily and nightly custodial operations across campus facilities.
• Ensure all assigned areas are cleaned and maintained according to established standards and schedules.
• Monitor staffing levels and adjust assignments to meet operational demands.
• Conduct routine inspections and quality assurance audits to ensure service expectations are met or exceeded.
• Investigate service issues and implement corrective action plans as needed.
• Coordinate special projects, event support, floor care programs, and seasonal cleaning initiatives.

Client & Campus Relations

• Maintain positive working relationships with university stakeholders, including facilities staff, housing departments, athletics, and campus leadership.
• Respond promptly and professionally to customer concerns and service requests.
• Ensure service delivery aligns with contractual obligations and campus expectations.

Safety & Compliance

• Enforce all safety policies, OSHA regulations, and company procedures.
• Conduct safety inspections and ensure proper use of chemicals, equipment, and personal protective equipment (PPE).
• Maintain accurate records related to training, incidents, inspections, and compliance requirements.
• Support emergency response activities and campus weather-related operations as needed.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of custodial, housekeeping, facilities, or environmental services experience.
• Minimum of 2 years of supervisory or management experience leading hourly employees.
• Experience scheduling staff and managing workforce productivity.
• Strong communication, leadership, and organizational skills.
• Ability to work independently during overnight hours with minimal supervision.
• Proficiency with Microsoft Office and workforce management systems.
• Valid driver's license and ability to travel throughout campus facilities as needed.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Milwaukee