Custodial Manager

Job Description

Title: Custodial Manager

Requisition #: 683358

Location: EVANSTON, IL, US

Career Area: Custodial

Information at a Glance

Job Description

The Custodial Manager is responsible for leading daily custodial operations across a higher education campus, ensuring a clean, safe, and welcoming environment for students, faculty, staff, and visitors. This position oversees custodial supervisors and frontline employees, manages staffing and budgets, drives quality and compliance standards, and partners with campus stakeholders to deliver exceptional service across academic buildings, residence halls, administrative offices, athletics facilities, and public spaces. The Custodial Manager promotes a culture of safety, accountability, customer service, and continuous improvement while ensuring all cleaning programs align with institutional expectations and regulatory requirements.

Job Responsibilities

Operations Management

• Direct and oversee custodial services for assigned campus facilities.
• Develop and manage staffing plans, work schedules, and area assignments to ensure effective coverage.
• Monitor service delivery and conduct regular quality inspections to ensure cleanliness standards are achieved.
• Manage daily operations including routine cleaning, project work, event support, floor care, and emergency response activities.
• Ensure facilities are maintained in accordance with campus expectations, health standards, and company operating procedures.

Leadership & Team Development

• Recruit, train, coach, and develop custodial supervisors and frontline team members.
• Conduct performance evaluations and provide ongoing feedback to improve employee performance and engagement.
• Promote a positive and inclusive work environment focused on teamwork, customer service, and professional development.
• Support employee retention initiatives and workforce planning efforts.

Client & Campus Relations

• Serve as a primary point of contact for campus administrators, department leaders, residence life staff, and facilities partners.
• Build strong relationships with stakeholders and proactively address service concerns.
• Participate in campus meetings and collaborate with university departments to support special events, commencements, athletic competitions, and other campus activities.
• Ensure timely response and resolution of service requests.

Safety & Compliance

• Enforce all safety policies, procedures, and regulatory requirements.
• Conduct routine safety inspections and identify opportunities to reduce workplace risks.
• Ensure proper use, storage, and handling of cleaning chemicals and equipment.
• Maintain compliance with OSHA regulations, environmental standards, and campus-specific requirements.
• Investigate incidents and implement corrective actions as necessary.

Financial & Administrative Responsibilities

• Manage labor budgets, supply inventories, and operating expenses.
• Track key performance metrics and prepare operational reports.
• Control inventory levels and ensure cost-effective purchasing of cleaning supplies and equipment.
• Support annual budgeting and strategic planning initiatives.
• Utilize computerized maintenance and work order systems as required.

Continuous Improvement

• Identify opportunities to improve efficiency, sustainability, and service quality.
• Implement best practices in custodial operations, infection prevention, and floor care maintenance.
• Leverage technology and data to drive operational performance.
• Participate in organizational and campus initiatives focused on service excellence.

Qualifications

• 3-5+ years of progressive custodial, housekeeping, facilities, or environmental services management experience.
• Experience leading teams in a complex, multi-building environment.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with Microsoft Office applications and operational reporting tools.
• Ability to analyze performance metrics and implement improvement plans.
• Valid drivers license where required.

Compensation Data

COMPENSATION: The salary range for this position is $65,000 to $65,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.