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The Custodial Operations Manager is responsible for leading, managing, and optimizing custodial services across a major medical university campus during the evening shift. This role oversees cleaning operations within academic buildings, research laboratories, clinical spaces, administrative offices, and common areas to ensure a safe, clean, and welcoming environment for students, faculty, staff, patients, and visitors.
Schedule: Evening Shift (hours may vary based on operational needs)
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Employee Benefits | Staff & Management
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Qualifications
- High school diploma or GED required; Associate''s or Bachelor''s degree preferred.
- Minimum of 3-5 years of custodial, facilities, environmental services, or operations management experience.
- Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred.
- Strong leadership, organizational, and problem-solving skills.
- Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures.
- Experience with labor management, scheduling, performance management, and employee development.
- Proficiency with Microsoft Office and facility management or work order systems.
- Ability to work evenings and respond to operational needs outside of regular business hours when necessary.
Key Responsibilities Operational Leadership
- Direct and oversee evening custodial operations across multiple campus facilities, including classrooms, laboratories, offices, clinical environments, and public spaces.
- Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery.
- Monitor operational performance through inspections, audits, and key performance indicators (KPIs).
- Ensure proper staffing coverage during evening operations, including emergency response situations and special events as needed.
- Enforce all safety policies and procedures, including proper use of personal protective equipment (PPE) and cleaning chemicals.
- Maintain compliance with client expectations, contractual requirements, and regulatory standards.
Team Leadership & Development
- Recruit, train, mentor, and supervise custodial personnel, including supervisors, leads, and frontline team members.
- Establish performance expectations and conduct regular performance evaluations.
- Foster a culture of accountability, professionalism, safety, and customer service.
- Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity.
- Support employee development through ongoing coaching and training initiatives.
Quality Assurance & Continuous Improvement
- Conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards.
- Address service deficiencies promptly and implement corrective action plans as necessary.
- Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness.
- Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations.
- Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance.
Key Responsibilities Operational Leadership
- Direct and oversee evening custodial operations across multiple campus facilities, including classrooms, laboratories, offices, clinical environments, and public spaces.
- Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery.
- Monitor operational performance through inspections, audits, and key performance indicators (KPIs).
- Ensure proper staffing coverage during evening operations, including emergency response situations and special events as needed.
- Enforce all safety policies and procedures, including proper use of personal protective equipment (PPE) and cleaning chemicals.
- Maintain compliance with client expectations, contractual requirements, and regulatory standards.
Team Leadership & Development
- Recruit, train, mentor, and supervise custodial personnel, including supervisors, leads, and frontline team members.
- Establish performance expectations and conduct regular performance evaluations.
- Foster a culture of accountability, professionalism, safety, and customer service.
- Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity.
- Support employee development through ongoing coaching and training initiatives.
Quality Assurance & Continuous Improvement
- Conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards.
- Address service deficiencies promptly and implement corrective action plans as necessary.
- Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness.
- Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations.
- Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance.
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ABM Industries Inc
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)