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Custodial Quality Assurance Manager

ABM Industries

Albany, GA

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Cleaning Equipment, Communication Skills, Construction Inspection, Continuous Improvement, Control Systems, Custodial Services, Customer Satisfaction, Customer Support/Service, Emergency Response, Environmental Protection Agency (EPA), Environmental Regulations, Facilities Management, Industry Standards, Leadership, Maintain Compliance, Microsoft Office, OSHA, Operations Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Quality Assurance, Quality Control, Quality Management, Reporting Dashboards, Safety Compliance, Sanitation, Service Delivery, Training Program, Training/Teaching, Trend Analysis
LOCATION
Albany, GA
POSTED
2 days ago

Overview

The Quality Assurance Manager ensures the highest standards of cleanliness, sanitation, and service delivery across all campus facilities. This role is responsible for developing and implementing quality control systems, conducting inspections, managing performance metrics, and collaborating with custodial teams to maintain a safe, healthy, and welcoming environment for students, faculty, staff, and visitors.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Responsibilities

Quality Control & Compliance

  • Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices.
  • Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces.
  • Ensure compliance with health, safety, and environmental regulations (e.g., OSHA, EPA).

Performance Monitoring

  • Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction).
  • Use data to identify trends, areas for improvement, and training needs.

Training & Development

  • Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety.
  • Promote a culture of continuous improvement and accountability.

Customer Service & Communication

  • Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback.
  • Develop and distribute reports and dashboards to leadership on custodial performance.

Process Improvement

  • Recommend and implement process enhancements, including new technologies, cleaning products, and equipment.
  • Lead pilot programs and evaluate outcomes for scalability.

Qualifications

  • Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role.
  • Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols.
  • Excellent organizational, analytical, and communication skills.
  • Proficiency in inspection software, work order systems, and Microsoft Office Suite.
  • Ability to work flexible hours and respond to emergencies as needed.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

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