Custodial Supervisor

Position Summary:

The Supervisor plays a critical role in ensuring the successful execution of daily operations by providing hands-on leadership and oversight of cleaning crews. This position is responsible for maintaining exceptional quality standards, monitoring jobsite performance, and ensuring every detail of the work meets both company expectations and client requirements. Supervisors serve as the primary point of accountability for attendance, timecard accuracy, employee performance, and overall jobsite success. Through proactive communication, attention to detail, and consistent follow-through, they help deliver reliable service, support team development, and uphold the company's reputation for excellence.

This position's schedule is 5:00pm - 1:30am 

Key Responsibilities:

Crew Leadership & Daily Operations

• Supervise assigned cleaning crews during daily operations
• Assign and oversee daily tasks based on scope of work
• Ensure jobsites are completed to company and client standards
• Provide direction, coaching, and support to crew members
• Address immediate jobsite issues and escalate when necessary

Quality Control

• Conduct regular facility inspections to ensure cleanliness, sanitation, and appearance standards are met.
• • All accounts will be inspected monthly
  • All accounts must be checked and walked multiple times per month
  • Document inspection results accurately in the inspection program
• Correct deficiencies in real time when possible
• Ensure proper use of equipment, materials, and supplies
• Maintain jobsite readiness and professionalism

Timecard Responsibility (Critical Function)

• Review all employee timecards daily for accuracy
• Verify hours worked match actual jobsite attendance
• Correct errors before submission whenever possible
• Ensure all crew members submit complete and accurate timecards daily
• Escalate recurring or unresolved issues to Assistant to the Branch Manager

Communication & Reporting

• Provide daily updates on job progress, issues, and needs
• Communicate staffing, supply, or jobsite concerns promptly
• Follow direction from Assistant to the Branch Manager and Branch Manager
• Ensure important issues are not delayed or left unresolved

Key Competencies:

• Leadership and accountability in the field
• Attention to detail and quality control
• Communication and responsiveness
• Reliability and consistency
• Ability to manage multiple jobsite priorities

Position Scope & Boundaries:

• Reports to Branch Manager
• Does not make staffing, financial, or client decisions
• Focused on execution, supervision, and timecard accuracy
• First level of operational control in the field