Custodial Supervisor - University of Lousiville

Overview

Thompson Facility Services is looking for a Custodial Supervisor who's passionate about keeping our facilities at University of Louisville spotless, our team motivated, and our operations running smoothly. In this role, you'll be a key player in making sure every guest, visitor, and team member enjoys a clean and comfortable experience from the moment they walk through our doors.

The Custodial Supervisor is responsible for leading custodial staff, ensuring campus facilities are maintained to the highest cleanliness and sanitation standards, and supporting a safe, welcoming environment for students, faculty, staff, and visitors.

This position requires strong leadership, communication, organizational skills, and hands-on operational support within a fast-paced college campus environment

Responsibilities

Lead an Amazing Team

• Train, coach, and support custodial employees on proper cleaning procedures, equipment operation, and safety protocols

• Assign tasks, manage schedules, and provide regular feedback that helps your team thrive.

• Build a positive, team-first work environment.

• Supervise and coordinate daily activities of custodial staff across assigned campus facilities

• Develop and assign daily work schedules, project assignments, and coverage plan

• Inspect buildings and work areas to ensure cleanliness, sanitation, and safety standards are consistently maintained

• Monitor staff performance and provide ongoing feedback and corrective action when necessary

Keep Our Facilities Sparkling

• Oversee daily cleaning activities like floor care, sanitizing restrooms, waste management, and general upkeep.
• Ensure cleaning protocols are followed and that every space consistently meets our high standards.
• Perform regular walk-throughs and inspections to keep our facility in top shape
• Ensure proper use, maintenance, and storage of custodial equipment, supplies, and chemicals
• Conduct routine quality inspections and address service deficiencies promptly
• Assist with floor care projects including stripping, waxing, buffing, carpet cleaning, and deep cleaning operations as needed
• Respond to emergency cleaning requests, weather-related issues, and facility incidents promptly

Manage Supplies Like a Pro

• Maintain inventory levels and submit supply or equipment requests as necessary

• Monitor inventory of cleaning products, tools, and equipment.

• Partner with the Manager to restock supplies responsibly and cost-effectively.

• Ensure proper and safe use of all equipment and materials.

Champion Safety

• Ensure the team follows all safety procedures, including OSHA guidelines.

• Train staff on proper use of PPE and safe handling of chemicals and equipment.

• Promote a safety first culture

Deliver Excellent Service

• Respond quickly and professionally to cleanliness or maintenance requests.

• Work closely with other departments to support special events and facility needs.

• Help ensure every visitor has a positive and welcoming experience.

• Support event setup and breakdown for campus meetings, programs, and special events

Stay Organized & Informed

• Keep accurate records of schedules, inspections, and team attendance.

• Share reports and updates with senior leadership.

• Stay up to date on industry best practices and innovative cleaning methods.

Qualifications

Qualifications

• High school diploma or GED required; associate degree preferred
• Minimum of 2-3 years of custodial, housekeeping, or facilities maintenance experience required
• Previous supervisory or team leadership experience preferred
• Experience in higher education, healthcare, hospitality, or commercial facilities environments preferred
• Knowledge of custodial procedures, floor care techniques, and cleaning equipment operation
• Strong leadership, problem-solving, and organizational skills
• Ability to communicate effectively with employees, management, and campus stakeholders
• Proficiency in basic computer and reporting functions preferred
• Reliable attendance and flexibility with scheduling required

Preferred Skills

• Experience managing custodial teams in a college or university setting
• Knowledge of OSHA standards, workplace safety practices, and chemical handling procedures
• Ability to train and motivate employees in a team-oriented environment
• Strong attention to detail and commitment to operational excellence
• Experience with inventory management and supply ordering
• Ability to prioritize multiple tasks and adapt to changing operational needs
• Customer service-focused mindset with professional communication skills

Work Environment

• Active college campus environment at Lincoln University
• Fast-paced setting with regular interaction with students, faculty, staff, visitors, and vendors
• Exposure to cleaning chemicals, dust, equipment noise, and varying building temperatures
• May require evenings, weekends, holidays, and emergency response support based on campus operational needs
• Work responsibilities may involve multiple campus buildings and both indoor and outdoor environments

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday
• Frequently lift, carry, push, or pull up to 50 pounds
• Ability to bend, stoop, kneel, crouch, climb stairs, and reach overhead regularly
• Ability to operate custodial and floor care equipment including buffers, auto scrubbers, vacuums, and carpet extractors
• Ability to perform repetitive cleaning and inspection tasks
• Must be able to work indoors and outdoors in varying weather conditions when necessary
• Ability to safely handle cleaning chemicals and custodial supplies in accordance with safety regulations
• Visual and auditory ability to recognize hazards, monitor work quality, and respond to operational needs

Who We Are:

University of Louisville is a nationally recognized public research university located in Louisville. Founded in 1798, it is one of the oldest city-supported public universities in the United States. The university offers more than 200 academic programs across undergraduate, graduate, and professional levels, with strengths in health sciences, engineering, business, education, and the liberal arts. Known for its commitment to research, innovation, and community engagement, the University of Louisville serves a diverse student population and is dedicated to preparing graduates for leadership and success in a global society.

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more. https://www.thompsonhospitality.com/

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.