Overview --------
Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness. The purpose of our work is to ensure that people have access to the healthcare and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma-informed lens, based on the knowledge and understanding of how trauma affects peoples lives.
Job Title: Custodian
Job Summary
The Custodian is responsible for cleaning building common areas and units during turnover. They seek to provide tenants with a safe, positive, and sanitary living environment. They complete the day-to-day tasks of client unit turns, work orders, and daily cleaning and sanitizing of common shared spaces.
Responsibilities
• Perform routine scheduled cleaning duties: sweep, mop, and wash walls. • Clean bathrooms, food serving area, and other common areas to building standards. • Stock and assist with communicating inventory. • Facilitate, pack, label, and store previous & current client belongings. • Prepare vacant units for occupancy. • Maintain a clean exterior of the building. • Assist building maintenance staff and maintenance vendors as needed. • Remove garbage and recycling from the building following all safe trash removal protocols and wash trash cans. • Regularly lift and carry supplies, donations, furnishing, etc. • Ability to respond to urgent janitorial needs/requests/emergencies • Assist program staff in ensuring occupied units meet Health and Quality standards. • As identified, participate in joint clean-up and/or hoarding safety efforts. • Model interpersonal and living skills for clients. • Enforce building and program rules, including bar policy. • Support a positive, team-oriented work environment. • Perform other job-related duties as assigned. • Alert management to non-maintenance concerns. • Observe/follow guidelines on the confidentiality rights of residents and respect their privacy. • Maintain cooperative relationships with businesses in the surrounding neighborhood.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call. This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders. These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection.
Physical Requirements
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 40 pounds and occasionally up to 60 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Mental Requirements
The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
Qualifications
Minimum Qualifications:
• One year experience working in a social service and/or customer service role • Knowledge of cleaning techniques, equipment, and chemicals • Strong troubleshooting and problem-solving skills • Experience or knowledge of mental illness, substance use disorders, and/or homeless services • Knowledge and experience with crisis intervention • Commitment to harm reduction and housing first program model • Ability to work both independently and as a member of a team • Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment • Experience with Microsoft office suite of programs and related databases • Must have a reliable means of communication (e.g. phone, voicemail service, email, etc.) at all times in which to be reached • Ability to adapt and respond to different people and situations through a trauma-informed lens
Preferred Qualifications:
• Experience in janitorial or custodial work preferred • A valid Driver's License and an acceptable driving record per agency driving policy • Knowledge and experience with crisis intervention • Previous experience working with people experiencing homelessness • Lived experience with homelessness, mental health, and/or substance use • Previous work experience in programs that work with high-needs participants • CPR/First Aid training
Employee/Employer Pledge
We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.