Custom Fulfillment Services Engineer

General Information

Req #

WD00100731

Career area:

Services

Country/Region:

United States of America

State:

North Carolina

City:

Whitsett

Date:

Monday, June 15, 2026

Working time:

Full-time

Additional Locations:

• United States of America - North Carolina - Whitsett

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Custom Fulfillment Services Engineer is responsible for supporting Lenovo's Custom Fulfillment Services (CFS) operations by implementing, validating, and troubleshooting customer-specific device configurations and deployment solutions. This role works closely with Operations, Program Management, Sales, and Customers to ensure devices are configured, provisioned, and delivered according to customer requirements and Lenovo quality standards. The CFS Engineer serves as a technical resource for provisioning, imaging, BIOS configuration, asset tagging, device enrollment, software deployment, and customer onboarding activities.

This position is full-time, five days a week at our Whitsett, NC location.

Key Responsibilities

Customer Configuration & Deployment

• Configure and validate customer-specific device requirements.
• Support provisioning, imaging, software installation, and operating system deployment activities.
• Configure BIOS settings, firmware updates, and device customization requirements.
• Validate customer instructions and ensure production readiness prior to deployment.

Technical Support & Troubleshooting

• Troubleshoot hardware, software, imaging, and provisioning issues.
• Support root cause analysis for production and customer-related issues.
• Work with internal engineering and support teams to resolve technical problems.
• Assist Operations with technical escalations impacting production schedules.

Device Management & Enrollment

• Support Microsoft Intune, Windows Autopilot, Azure AD enrollment, and other endpoint management solutions.
• Validate device registration and enrollment processes.
• Support asset tagging, laser etching, and customer-specific identification requirements.
• Ensure compliance with customer security and deployment standards.

Production & Operational Support

• Provide technical support to daily production operations.
• Assist with high-priority customer orders and deployment projects.
• Verify customer configurations before release to production.
• Support testing and validation of new customer solutions and services.

Documentation & Continuous Improvement

• Create and maintain customer work instructions and technical documentation.
• Document troubleshooting procedures and known solutions.
• Identify opportunities to improve quality, efficiency, and operational processes.
• Support implementation of new tools, technologies, and services.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2+ years of experience supporting PCs, laptops, mobile devices, or enterprise deployments.
• Experience with Windows operating systems and device configuration.
• Familiarity with Microsoft Intune, Autopilot, SCCM, or similar endpoint management tools.
• Knowledge of BIOS configuration, hardware diagnostics, and troubleshooting.

Preferred Qualifications

• Experience in fulfillment, integration, manufacturing, or deployment services.
• Experience supporting enterprise customers.
• Knowledge of Lenovo commercial products.
• Experience with scripting or automation tools.
• Understanding of supply chain, logistics, or production operations.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced production environment.

Key Performance Indicators

• Provisioning accuracy
• Configuration quality
• SLA compliance
• Technical issue resolution
• Customer satisfaction
• Production support effectiveness
• Process improvement contributions

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• United States of America - North Carolina - Whitsett
• United States of America
• United States of America - North Carolina
• United States of America - North Carolina - Whitsett