Custom Home Technical Specialist

Best Buy

Torrance, California

JOB DETAILS
SKILLS
Benchmarking, Business Growth, Business Support, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Military, Network Configuration Management, Product Management, Purchasing/Procurement, Record Keeping, System Integration (SI), System Operations, Technical Leadership, Technical Support
LOCATION
Torrance, California
POSTED
1 day ago

The Custom Home Technical Specialist provides post-installation technical management for custom premium products in residential and commercial spaces. This role plays a vital role in ensuring world-class customer experiences by driving operational efficiency and growing the business to support converging technologies.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities
  • Drives a positive customer experience by building relationships and providing solutions to their needs.
  • Monitors, maintains, configures, and programs advanced systems in qualified residential spaces, both remotely and onsite.
  • Provides ongoing consultation services for customers' systems. Ensures proper system functionality and performance benchmarks are achieved.
  • Repairs products in clients' systems and expedites exchanges, installation, and programming.
  • Maintains accurate records for all post-installation technical activities.
  • Educates customers on their purchased equipment, including system operation tutorials.
  • Provides additional onsite training to installers.
Basic qualifications
  • 2 years of experience in one or more of the following areas: programming, system integration, networking, installation experience OR military equivalent
  • 2 years of customer service experience
  • About the Company

    B

    Best Buy

    Energetic teams. Fun atmosphere. Exciting opportunities.

    That’s what you’ll find at Best Buy. Care to join us?

    You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

    Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

    When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

    So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

    COMPANY SIZE
    10,000 employees or more
    INDUSTRY
    Retail
    FOUNDED
    1966
    WEBSITE
    http://www.bestbuy-jobs.com/