Customer Account Administrator

Part-Time Customer Account AdministratorPosition SummaryThe Customer Account Administrator is responsible for the day-to-day maintenance of customeraccounts and associated service paperwork. This role centralizes account-related tasks previouslydistributed across other positions, ensuring consistent, timely, and accurate handling of customer dataand service documentation.Essential Duties & ResponsibilitiesAccount Administration

• Open, close, and update customer accounts in Cargas, including contact information, billingdetails, and customer specific pricing.
• Verify accuracy of account data at point of entry and during updates.
• Respond to internal requests for account changes in a timely manner.
• Communicate with relevant staff to obtain missing or unclear information needed to completeaccount changes.
• Conduct a monthly audit of recurring charges and unresolved balances on accounts pendingtermination, flagging discrepancies for resolution.Service Paperwork
• Process service-related forms submitted through the company's electronic forms platform.
• Maintain organized, accurate records of processed service paperwork to support audit readinessand regulatory compliance.
• Flag incomplete or inconsistent submissions for follow-up.General
• Follow established procedures for account and paperwork processing.
• Identify and communicate recurring issues or inefficiencies in account maintenance workflows.
• Maintain confidentiality of customer and company data.
• Communicate with sales staff to clarify or correct incomplete or inaccurate account informationsubmitted for processing.
• Assist with distribution of mass customer communications, including mailed and emailed letters,notices, and marketing materials.Qualifications
• Some office or administrative experience preferred.
• Strong attention to detail and accuracy in data entry.
• Maintain a thorough working knowledge of correct account setup standards, applying consistentjudgment to interpret and complete account information received from a wide range of internaland external sources with varying levels of detail and accuracy.
• Clear written and verbal communication skills.
• Ability to manage repetitive, process-driven tasks with consistency and reliability.Work EnvironmentOn-site, office-based, computer and phone work. Standard part-time schedule to be determined.