Customer Account Administrator

Part-Time Customer Account Administrator

Position Summary
The Customer Account Administrator is responsible for the day-to-day maintenance of customer
accounts and associated service paperwork. This role centralizes account-related tasks previously
distributed across other positions, ensuring consistent, timely, and accurate handling of customer data
and service documentation.

Essential Duties & Responsibilities
Account Administration
• Open, close, and update customer accounts in Cargas, including contact information, billing
details, and customer specific pricing.
• Verify accuracy of account data at point of entry and during updates.
• Respond to internal requests for account changes in a timely manner.
• Communicate with relevant staff to obtain missing or unclear information needed to complete
account changes.
• Conduct a monthly audit of recurring charges and unresolved balances on accounts pending
termination, flagging discrepancies for resolution.
Service Paperwork
• Process service-related forms submitted through the company's electronic forms platform.
• Maintain organized, accurate records of processed service paperwork to support audit readiness
and regulatory compliance.
• Flag incomplete or inconsistent submissions for follow-up.
General
• Follow established procedures for account and paperwork processing.
• Identify and communicate recurring issues or inefficiencies in account maintenance workflows.
• Maintain confidentiality of customer and company data.
• Communicate with sales staff to clarify or correct incomplete or inaccurate account information
submitted for processing.
• Assist with distribution of mass customer communications, including mailed and emailed letters,
notices, and marketing materials.
Qualifications
• Some office or administrative experience preferred.
• Strong attention to detail and accuracy in data entry.
• Maintain a thorough working knowledge of correct account setup standards, applying consistent
judgment to interpret and complete account information received from a wide range of internal
and external sources with varying levels of detail and accuracy.
• Clear written and verbal communication skills.
• Ability to manage repetitive, process-driven tasks with consistency and reliability.
Work Environment
On-site, office-based, computer and phone work. Standard part-time schedule to be determined.