Job Description
Our client is seeking an experienced Customer Service Representative to manage customer accounts and serve as a key connection between customers and internal manufacturing teams. This role handles order management, customer forecasts, delivery communication, issue resolution, and account support while working closely with Operations, Production, Quality, Engineering, Shipping, Sales, and Finance. This is a great opportunity for someone with manufacturing customer service experience who is organized, responsive, and comfortable managing multiple priorities.
Responsibilities
- Serve as the primary contact for assigned customer accounts.
- Build strong customer relationships and advocate for customer needs internally.
- Manage sales orders, purchase orders, order changes, returns, and discrepancies.
- Monitor open orders and communicate delivery updates to customers.
- Coordinate customer-specific shipping and delivery requirements.
- Gather, review, and enter customer forecasts into the ERP system.
- Support pricing adjustments based on material costs and other factors.
- Resolve customer concerns, complaints, returns, and product-related issues.
- Maintain accurate information in ERP, CRM, and customer portal systems.
- Collaborate with Operations, Production, Quality, Engineering, Shipping, Sales, and Finance.
Qualifications
- Associate degree or equivalent applicable industry experience.
- 3+ years of customer service or customer account experience.
- Previous experience in a manufacturing environment.
- Proficiency with Microsoft Office.
- Strong communication, organization, and problem-solving skills.
- Ability to manage multiple priorities and work effectively across departments.
Preferred Experience
- Experience with ERP and CRM systems.
- Sales order and purchase order management experience.
- Customer forecasting and delivery coordination experience.
- Familiarity with manufacturing pricing or material cost adjustments.
Titles Encouraged to Apply
- Customer Service Representative
- Manufacturing Customer Service Representative
- Customer Account Representative
- Customer Account Specialist
- Customer Service Specialist
- Sales Support Representative
- Customer Experience Representative
Numbers & Facts
| Location | Clinton Township, MI |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 2004 |
| Website | https://impactbusinessgroup.com |
About Company
Working with iMPact
Here at iMPact we have helped connect candidates to opportunities available in Information Technology, Accounting/Finance, Engineering, and Business Process/Administration. We have full-time, part-time and contract positions available in Michigan, Florida as well as nationwide.
Our headquarters is located in Grand Rapids, MI and we also have an office in Tampa, FL. When you’re working with us, one of our experienced recruiters will connect you with matching opportunities and they will be there every step of the way to help you through the application, interviewing and onboarding process to ensure success.
To connect with one of our recruiters, submit your application for one of our open positions, or visit our website www.impactbusinessgroup.com to submit your resume for general consideration. We look forward to hearing from you!
Skills
- Communication Skillsunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- ERP (Enterprise Resource Planning)unmatched
- Financeunmatched
- Forecastingunmatched
- Manufacturingunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Order Deliveryunmatched
- Order Managementunmatched
- Organizational Skillsunmatched
- Pricingunmatched
- Problem Solving Skillsunmatched
- Purchase Ordersunmatched
- Quality Engineeringunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Supportunmatched
- Shipping Requirementsunmatched
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