Customer Account Coordinator

Safran

Everett, WA

Apply

JOB DETAILS

SALARY

$48,402–$67,763 Per Year

SKILLS

Aerospace and Defense, Aviation Industry, Budgeting, Business Development, Career Development, Communication Skills, Cross-Functional, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Data Entry, Demand Forecasting/Planning, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Electrical Engineering, Electricity, English Language, Finance, Forecasting, Green Transportation, High School Diploma, Industry Standards, Insurance, Leadership, Life Insurance, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, OEM (Original Equipment Manufacturer), Order Management, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Production Support, Project/Program Management, Propulsion, Sales, Sales Pipeline, Supply Chain, Team Player, Time Management, United States Citizen, Work From Home, Writing Skills

LOCATION

Everett, WA

POSTED

2 days ago

Customer Account Coordinator **Job details** **General information** **Entity** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries. **Reference number** 2026-179205 **Job details** **Domain** Programs / Customer Relations **Job field / Job profile** Customer services and support - Service and business development **Job title** Customer Account Coordinator **Employment type** Permanent **Professional category** Employees / Staff **Part time / Full time** Full-time **Job description** Job Summary: The Customer Account Coordinator supports key aerospace OEM customer accounts by assisting with the coordination of daily activities, facilitating accurate communication, and supporting alignment across internal functions. This role serves as a point of contact for routine customer interactions and provides support in proposals, program follow-up, and forecasting activities within a highly regulated and quality-driven aerospace environment. Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded, as deemed necessary. - Support day to day activities for assigned aerospace OEM customer accounts - Serve as point of contact for routine customer communications, ensuring timely responses and follow-ups - Ensure timely follow-up and closure of customer requests and internal actions - Coordinate cross-functional inputs from Engineering, Supply Chain, Quality, Finance, and other internal teams - Align with Program Management on program status, milestones, and customer deliverables - Coordinate and Support preparation of customer quotations, including colleting inputs, validating completeness and supporting submission timelines - Apply standard pricing tools, contractual guidelines, and escalation processes - Support review of commercial terms and identify inconsistencies with company guidelines. - Support Mid-Term Planning (MTP) and budgeting through data collection and analysis - Maintain and update sales pipelines, demand forecasts, and OEM account reporting tools - Track key account performance metrics) and support reporting activities - Escalate risks, delays, or misalignments to Sales and Program Management as needed - Provide backup support for customer support activities, including order management and issue resolution **But what else? (advantages, specificities, etc.)** Safran Ventilation Systems offers competitive salaries and a comprehensive benefits package, including: - Medical, Dental, Vision, and Pharmacy benefits - Health Savings Account (HSA) - Wellness Program - Safran Retirement plans with employer match - Basic Life Insurance (paid by Safran) with voluntary additional Life Insurance - Corporate university training courses - Tuition reimbursement - Gym membership reimbursement - Flexible work schedule/partial remote work option for eligible positions - Paid Vacation and Sick leave - Twelve Paid Holidays per year Eligibility Requirements: Candidates for positions with Safran Ventilation Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Reasonable Accommodation: Safran Ventilation Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail arlene.arnott@safrangroup.com or call: 425.583.0810. We will make a determination on your request on a case-by-case basis. **Candidate skills & requirements** Skills & Requirements: - High school diploma required; Associate or Bachelor's degree preferred - 1 - 3 years of experience in customer service, account coordination, or manufacturing/aerospace environment preferred - Strong written and verbal communication skills with a professional customer-focused approach - Excellent organizational skills with the ability to manage multiple priorities and deadlines - Proficiency in Microsoft Office (Excel, Word, Outlook); ERP/MRP system experience preferred - Ability to support data tracking, reporting, forecasting, and quotation support activities - Strong attention to detail and accuracy in documentation and data entry - Ability to work cross-functionally with Engineering, Supply Chain, Quality, Finance, and Program Management - Understanding of customer account coordination, production/program support, or commercial operations preferred - Familiarity with aerospace or regulated industry standards is a plus - Team-oriented, proactive, and able to work in a fast-paced environment **Annual salary** USD 48,402 - 67,763 **Job location** **Job location** North America, United States, Washington, Everett **City (-ies)** Everett **Applicant criteria** **Minimum education level achieved** High School Diploma/GED Equivalent **Minimum experience level required** First experience **Additional Languages preferred** English (Fluent) **ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency** No

About the Company

Safran

INDUSTRY

Other/Not Classified

Resume Resources

Free Resume Templates Free Resume Builder