Customer Account Coordinator - GP Foodservice Solutions

Anchor Packaging's mission is to be "Simply the Best." We build strong customer relationships, deliver excellent service, and continuously improve business processes. Join our team and help ensure customers get the right product, on time, every time.

Georgia-Pacific acquired Anchor Packaging in late 2025. Operated by approximately 1,250 employees, Anchor Packaging and its facilities are now a wholly owned subsidiary of Georgia-Pacific.

Position Summary

As a Customer Account Coordinator, you will be the primary liaison between customers and internal cross-functional teams to manage the full order lifecycle, resolve order and billing issues, and support sales activities. You will promote strong, positive customer relationships and ensure timely, accurate delivery of Anchor products while contributing to process improvements and operational excellence. This role will be in office 4 days a week with 1 day a week working remotely. Our office is in the Ballwin/West Country area of St. Louis metro.

What You Will Do

General

• Foster and maintain positive business relationships with current and prospective customers.
• Manage the full order life cycle for assigned customers to meet inventory replenishment requirements.
• Professionally handle customer interactions, including complaints and problem resolution, to maintain high customer satisfaction.
• Communicate order, account, inventory, and complaint statuses to internal and external stakeholders.
• Exercise independent judgment to meet department and company goals and suggest/implement process improvements.
• Perform mastered functions while continuing formal training in other functions and handle project work as assigned.

Account Management

• Accurately enter and manage customer orders to execute business plans.
• Confirm and resolve pricing, product, promotion, and order discrepancies.
• Maintain accurate customer profile information to support order fulfillment.
• Monitor Vendor Scorecards for key accounts and take corrective action to meet customer expectations on accuracy, fill rates, and on-time delivery.
• Implement best practices to prevent invoice deductions and process inefficiencies.
• Coordinate product disposition (returns, transfers, non-stock sales, etc.).
• Identify selling opportunities and collaborate with Sales on account initiatives, field tests, and product updates.
• Log and communicate quality complaints and coordinate replacements as needed.

Accounts Receivable Support

• Assist Accounting, Trade Management, and customers with billing inquiries, deduction resolution, and billing problems.
• Ensure customer account system data is current and accurate.

Who You Are (Basic Qualifications)

• At least two years of account management/account coordinator or customer service experience
• Experience with Microsoft/Excel/PowerPoint
• Experience in a role requiring attention to detail
• Prior ERP experience (SAP/Oracle/Infor/Microsoft Dynamics/NetSuite/SalesForce/etc.)

What Will Put You Ahead

• Prior manufacturing account management/customer experience
• Bachelor's degree
• Experience with Oracle E-Business Suite

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).

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