Customer Account Lead

Job Responsibilities

• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Accurately enters and processes purchase orders.
• Assists in customer account management and administration.
• Drives process improvement to ensure quality and on-time product delivery.
• Communicates and coordinates across internal departments.
• Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
• Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
• Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
• May assist with scheduling and releasing job orders to the floor.
• Performs other duties as assigned.

Job Skills Requirements

• Ability to investigate and uncover information related to customer complaints or issues.
• Effective interpersonal, written, and verbal communication skills.
• Solid customer service skills, ensuring customer satisfaction.
• Strong organizational and time management skills.
• Good problem-solving and analysis skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Two years of prior customer service experience.