Customer Account LIfecycle Analyst

Siemens Medical Solutions USA, Inc.

Malvern, Pennsylvania

Apply

JOB DETAILS

SKILLS

Acceptance Testing, Accounting, Analysis Skills, Automation, Change Management, Communication Skills, Corrective Action, Credit and Collections, Customer Relations, Customer Satisfaction, Customer Support/Service, Disease, Diversity, Finance, Geography, Healthcare, International Financial Reporting Standards (IFRS), Interpersonal Skills, Microsoft Excel, Microsoft Office, Partner Sales, Performance Metrics, Power BI, Problem Solving Skills, Process Improvement, Project/Program Management, Regional Sales, Requirements Management, Research Skills, SAP, Support Documentation, Territory Management, Time & Materials (T&M) Contract, Time Management, User Documentation, Willing to Travel

LOCATION

Malvern, Pennsylvania

POSTED

6 days ago

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking aCustomer Account Lifecycle Analyst to manage a territory's asset records for the lifecycle of the contract and/or T&M service events. This role ensures accurate books and records while enhancing overall customer satisfaction. This hybrid position is available at both our Malvern, PA and Cary, NC offices.

This is a hybrid position in our Malvern, PA or Cary, NC office.

Your Role:

As a Customer Account Lifecycle Analyst, you will:

O wn the order-to-invoice relationship with external customers for asset s , service contract s, and T&M events.

B uild relationships with internal partners , including Sales Rep resentatives , Regional Service Managers, Performance Controlling, to effectively manage your assigned territory .

C ollaborate with Collections department to resolve invoice disputes and support timely customer payments.

Support in improvement and digitalization projects within the organization , leveraging tools like Robotic Process Automation, PowerBI , and Winshuttle .

C onduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies .

P articipate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Your Expertise:

We are looking for candidates with:

5 + years of professional experience in accounting and /or finance ( preferred )

B S/BS in A ccounting, F inance, B usiness , or related field ( preferred )

Proficient with MS Office tools (strong Excel skills are essential ; experience with PowerApps is a plus )

Experience working in SAP ( preferred )

Solid understanding of IFRS standards, with the ability to research booking activities, resolve discrepancies, and influence key financial KPIs.

Experience in process improvement, digitalization, project management, or similar roles.

Strong interpersonal and communication skills, with the ability to interact effectively across all organizational levels.

Demonstrated change management capabilities.

Ability to travel up to 7 % as needed.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$66,390 - $91,289

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity State

About the Company

Siemens Medical Solutions USA, Inc.

Resume Resources

Free Resume Templates Free Resume Builder