Customer Account Manager

At ORBIS Corporation, we believe the best solutions come from collaborative teams, innovative thinking, and people who are passionate about helping customers succeed. As part of the Menasha Corporation family, ORBIS is a leader in reusable packaging solutions across multiple industries. Join a company committed to quality, continuous improvement, and building long-term customer partnerships.

Location: Oconomowoc, WI

Schedule: 5 days/week in office
Employment Type: Full-Time | Non-Exempt

What You'll Do

• Serve as the primary point of contact for assigned customer accounts and sales personnel.
• Manage the full order lifecycle-from order receipt through product delivery.
• Perform order entry, edits, maintenance, status updates, and expedite requests.
• Provide support through direct and ACD phone lines.
• Develop a strong understanding of ORBIS products and how they are used.
• Troubleshoot issues, identify root causes, and collaborate with internal teams to resolve them.
• Navigate multiple systems including SAP, SharePoint, Salesforce, and Teams.
• Support the sales team with quotes, purchase order changes, and customer inquiries.
• Provide backup coverage for team members as needed.
• Contribute to ORBIS' quality policy and continuous improvement initiatives.
• Perform other duties as assigned.

Required

• High School Diploma (or equivalent).
• 3-5 years of customer support or account management experience.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a high-volume environment.
• Solid problem-solving skills with a focus on customer satisfaction.
• Comfort navigating multiple systems and software tools.

• Bachelor's Degree.
• 5-10 years of customer support experience within an ISO-certified manufacturing environment.
• Prior ERP experience (SAP preferred).
• Familiarity with customer support processes, best practices, and customer loyalty strategies.

• Excellent communication and interpersonal abilities.
• High attention to detail and strong follow-through.
• Team-oriented mindset with the ability to lead by example.
• Ability to manage priorities and handle a fast-paced workflow.
• Strong understanding of customer service best practices.

Office-based with regular use of computer systems and standard office equipment.

Why ORBIS?

• A collaborative, people-first culture.
• Opportunities for personal and professional growth.
• A company committed to quality, innovation, and continuous improvement.
• The chance to make a meaningful impact on the customer experience.

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