Customer Account Manager

Customer Account Manager Job at Professional Aircraft Accessories in Titusville, FL | LocalJobNetwork.com

Customer Account Manager Job at Professional Aircraft Accessories in Titusville, FL

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Position:

Customer Account Manager

Company:

Professional Aircraft Accessories

Job Location(s):

Titusville, FL

Start Date:

Employment Term:

Regular

Employment Type:

Full Time

Starting Salary Range:

Not Provided

Required Education:

High School or Equivalent

Required Experience:

2 to 20+ years

Required Security Clearance:

None

Related Categories:

Customer Service - General, Aviation and Aerospace

Position Description

POSITION SUMMARY

The customer account manager serves as a representative and primary contact between the company and assigned customers or accounts. The position works with all departments within PAA to ensure all customer requirements are met. This position will initiate corrective actions as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Account managers participate in a level-based career progression structure to qualify for increased levels of responsibility and compensation based on required knowledge, skills and abilities.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Communicate effectively with all departments to guarantee that customer objectives are met.
• Facilitate operation, production, and quality meetings and assist with setting customer goals on a daily, monthly, and annual basis.
• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; identifying customer service trends; determining system improvements; implementing change.
• Identify current and future needs of customers and communicate with various departments to meet customer expectations.
• Expand and maintain relationships with new or existing customer base. Conduct customer visits as required, which may require travel.
• Manage, generate, review and distribute customer status and TAT reports.
• Maintain and follow-up warranty claims; work with quality and engineering to resolve claims quickly and communicate with customers regarding corrective action.
• Process and prepare incoming customer quotes.
• Assist accounting with account reconciliation as required.
• Maintain customer work order files.
• Maintain quotations for parts and repairs as required including follow-ups.
• Process sales orders as required.
• Investigate and report contribution margin misses.
• While there will be account assignments, you will be responsible for supporting all customers and assignments will change as needed.
• Participate weekly in AOG on-call rotation. Account managers will be assigned a minimum of 2 weekly rotations per quarter and will be provided with a company- issued laptop for use during their assigned weeks.
• Calculate tariffs for individual work orders.
• Report customer feedback to the Customer Service manager.
• Perform other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

Communication, Oral - Ability to communicate effectively with others using the spoken word. Communication, Written - Ability to communicate in writing clearly and concisely. Customer Oriented - Ability to take care of the customers needs while following company procedures. Detail Oriented - Ability to pay attention to the minute details of a project or task. Accuracy - Ability to perform work accurately and thoroughly. Relationship Building - Ability to effectively build relationships with customers, suppliers and co-workers. Interpersonal - Ability to get along well with a variety of personalities and individuals. Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Working Under Pressure - Ability to complete assigned tasks in stressful situations.

SKILLS & ABILITIES

Education:High School Graduate or General Education Degree (GED) required.Bachelors degree preferred. Experience:Two years of progressive experience in customer service or direct marketing

preferred. Computer Skills:Advanced knowledge of Word and Excel. Other Requirements:Willing to travel if required (some trade shows and special customer meetings).

Ability to read, understand, and manage contracts.

Bilingual in English and Spanish preferred.

Professional Aircraft Accessories is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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