Customer Account Manager (CAM)
Wilson, NC
Contract
$25/hr
Job Responsibilities: Customer Account Manager
Maintain prompt and professional communication with their assigned customer accounts, including weekly calls or status support.
Proficiency with SAP transactions related to customer order processing - primary SAP transaction will be related to Sales order creation (VA02), a basic awareness of Sales Order mechanics, peripheral impact of VA02 changes to connected SAP documents/tables, & the customer master is preferred.
Basic proficiency in Microsoft applications.
Time/task management skills allowing for adaptability in a fast-paced environment.
Purchase order, product support agreement, & service agreement review.
Ready to Quote monitoring & Quote generation.
Quote approval & customer requirement communication (CAMs are the liaisons between our customers & client).
Supporting the customer through the entire repair value-stream, including shipping.
Exchanges/ Advanced Exchanges as needed.
Managing Aging WIP (following MRO reminder and return as-is practices).
Supporting disputed invoice resolution.
Managing the ESD credibility of open customer orders.
Helping to maintain the daily metric goals associated with QH, RTQT, ESD Overdue and Upcoming ESD.
Administrative tasks associated with the storage and traceability of orders - file management, scanning, document retention requirement compliance.
Positively impacting culture by: supporting a learning environment where problems & issues are viewed as opportunities to improve our systems, effectively collaborating with others, and striving greater proactivity than reactivity.
Disposition warranty, process credit and debits for customers, support penalty claim review, and support OTD RRCA.
Support and engage with the digital innovation initiatives within the repair center, including EDI/ Aeroxchange, MROlife, baselined best practices in leveraging Microsoft 365 utilities, future state software solution implementation/integration, etc.
Support the sites continuous improvement initiatives and ongoing journey towards operational excellence (Process Mapping, CORE events, Turnback participation).
Maintaining compliance through an understanding of International Trade Compliance, the Kidde Quality Management System, customer property management systems, US Government contracting FAR/DFAR, and airworthiness regulatory bodies.
Supporting Service Bulletin and Airworthiness Directive campaigns that impact assigned customer accounts.
Escalating to management when appropriate and flagging customer critical needs; work AOG and MEL requests with an appropriate sense of urgency.
Through these tasks above, the CAM is expected to support the site level daily, monthly, and annual goals associated with On Time Delivery, Policy Deployment, and Sales.
Education: Customer Account ManagerA
Apollo Professional Solutions
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)