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Account Management Jobs

Customer Account Rep

NR Consulting LLC

Milwaukie, OR

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JOB DETAILS
SALARY
$25–$28 Per Hour
SKILLS
Aerospace and Defense, Analysis Skills, Communication Skills, Consumer Regulations, Corporate Compliance, Corporate Policies, Customer Relations, Customer Support/Service, Database Administration, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), High School Diploma, Industry/Trade Analysis, Internet Portal, Interpersonal Skills, Maintain Compliance, Market Surveys, Microsoft Product Family, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, SAP, Team Player, Writing Skills
LOCATION
Milwaukie, OR
POSTED
11 days ago
Job Title : Customer Account Representative
Location: Milwaukie OR 97222
Duration: Temp to Hire
Shift: 1st shift, 6am 4:30pm (flexible) + 10 hour days Mon Thurs
Payrate Range: $25 - $28/hr

Position Overview :
The Customer Account Representative works to resolve customer issues. This position partners withcustomers to generate product and service orders, while providing expertise in resolving complex customer issues.

Responsibilities :
  • Provides excellent customer service through communication, problem resolution and quick turn around.
  • Resolves complex customer issues and maintains knowledge of account information.
  • Ensures customer complaints are resolved effectively, while in comp liance with consumer laws, company policy and procedures.
  • Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations.
  • Utilizes appropriate internal systems to organize customer information.
  • Dev elops improvement plans in response to customer surveys and industry trends.
  • Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures o ther responsibilities as ass igned.
  • Consistent exercise of independent judgment and discretion .
  • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s), and additional hours as necessary.
Technical Skills:
  • Ability to provide expertise in resolving complex customer issues .
  • SAP experience preferred or other comparable ERP experience .
  • Thorough understanding of standard customer account concepts, practices and procedures
  • Strong attention to detail, highly organized and ability to multitask .
  • Ability to work collaboratively with others and ensure accountability to drive results in completion of tasks .
  • Able to problem solve issues of a more complex nature, using special knowledge to analyze information and s tandard practices to make judgments .
  • Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion .
  • Proficient with Microsoft Applications and database management tools
Job Specifications:
  • Education : A Secondary Certificate/High School Diploma is required. Post-Secondary degree is a plus.
  • Years of Experience : 2-4 years of relevant experience, aerospace industry experience is a plus.

About the Company

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NR Consulting LLC

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