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Account Management Jobs

Customer Account Rep

Belcan

Milwaukie, OR

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JOB DETAILS
SALARY
$25–$28 Per Hour
SKILLS
Aerospace and Defense, Analysis Skills, Communication Skills, Consumer Regulations, Corporate Compliance, Corporate Policies, Customer Relations, Customer Support/Service, Database Administration, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Industry/Trade Analysis, Internet Portal, Interpersonal Skills, Maintain Compliance, Market Surveys, Microsoft Product Family, Multitasking, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Compliance, Resolve Customer Issues, SAP, Team Player, Writing Skills
LOCATION
Milwaukie, OR
POSTED
12 days ago
Job Title: Customer Account Rep Pay Rate: $25 - $28/hr Location: Milwaukie, OR Area Code: 503, 971 ZIP Code: 97222 Shift: 1st shift, 6am - 4:30pm (flexible) Start Date: Right Away Keywords: #MilwaukieJobs #AccountRepJobs; Benefits: * Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision * 401k * On the job training / cross-training * Life Insurance, disability insurance * Voluntary life insurance for family members available. * Accident and critical illness insurance optional. * Scheduled performance reviews * Referral program JOB SUMMARY The Customer Account Representative works to resolve customer issues. This position partners with OECO"s customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensure compliance with Client guidelines, policies, and procedures. Job Core Responsibilities * Provides excellent customer service through communication, problem resolution and quick turn- around. * Resolves complex customer issues and maintains knowledge of account information. * Ensures customer complaints are resolved effectively, while in compliance with consumer laws, company policy and procedures. * Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations. * Utilizes appropriate internal systems to organize customer information. * Develops improvement plans in response to customer surveys and industry trends. * Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures. * Other responsibilities as assigned. * Consistent exercise of independent judgment and discretion * Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s), and additional hours as necessary. Job Specifications Education: A Secondary Certificate/High School Diploma is required. Post-Secondary degree is a plus. Years of Experience: 2-4 years of relevant experience, aerospace industry experience is a plus. Skills: * Ability to provide expertise in resolving complex customer issues * SAP experience preferred or other comparable ERP experience * Thorough understanding of standard customer account concepts, practices and procedures * Strong attention to detail, highly organized and ability to multitask * Ability to work collaboratively with others and ensure accountability to drive results in completion of tasks * Able to problem solve issues of a more complex nature, using special knowledge to analyze information and standard practices to make judgments * Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion * Proficient with Microsoft Applications and database management tools If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About the Company

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Belcan

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