Customer Account Representative

Buford, GA | Fully Onsite | $19.00 - $19.50 per Hour

Join a Team Where Outstanding Customer Service Makes the Difference

Are you a customer-focused professional who enjoys building relationships, solving problems, and providing exceptional service? We're seeking a Customer Account Representative to support a growing organization in Buford, GA.

This role is ideal for someone who thrives in a fast-paced environment, enjoys taking ownership of customer needs, and takes pride in delivering a seamless experience from order placement to issue resolution. You'll work closely with customers, dealers, and internal teams to ensure inquiries are handled promptly and accurately while maintaining a high level of professionalism and service.

What You'll Love About This Opportunity

• Stable, full-time opportunity with a respected organization
• Collaborative and team-oriented work environment
• Variety in your day with customer support, order management, and problem-solving responsibilities
• Opportunity to develop product knowledge and customer relationship skills
• Make a direct impact on customer satisfaction and business success

What You'll Do

As a Customer Account Representative, you'll serve as a key point of contact for customers and dealer partners by:

• Responding to customer calls, emails, and inquiries in a timely and professional manner
• Providing accurate product information and support using company resources, catalogs, and website tools
• Managing order status requests and electronic order inquiries
• Processing returns, credits, factory chargebacks, and return authorizations
• Coordinating order changes, cancellations, and updates
• Researching and resolving customer concerns with a sense of urgency
• Initiating and monitoring freight claims
• Scheduling factory shipments and drop deliveries
• Supporting dealer partners and internal teams with customer service needs
• Assisting customers visiting the showroom when needed
• Helping maintain inventory and literature materials
• Monitoring stock levels and communicating important updates
• Maintaining accurate records and ensuring customer information is properly documented

What We're Looking For

Required Qualifications

• High School Diploma or GED
• Strong communication skills, both written and verbal
• Excellent attention to detail and organizational skills
• Ability to prioritize multiple tasks and adapt to changing business needs
• Strong problem-solving abilities and customer-focused mindset
• Proficiency with Microsoft Office and general computer systems
• Ability to pass a pre-employment background check and drug screen

Preferred Qualifications

• 1-2 years of customer account management, customer service, retail support, inside sales support, or order management experience
• Experience working with ERP systems such as AS400
• Previous experience supporting customers in a product-based, showroom, retail, manufacturing, or distribution environment

Who Will Be Successful in This Role?

You may be a great fit if you:

• Enjoy helping customers and building positive relationships
• Take pride in accuracy and attention to detail
• Stay organized while managing multiple priorities
• Communicate professionally and confidently with customers and colleagues
• Proactively solve problems and follow through on commitments
• Thrive in a collaborative team environment
• Bring a positive attitude and willingness to learn