Advertising, Business Operations, Campaigns, Communication Skills, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, High School Diploma, Interpersonal Skills, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Promotional Programs, Record Keeping, Sales Management, Time Management, Track Customer Issues, Writing Skills
Charlotte, North Carolina
About Us
At Harvest Advertising Inc, we believe every brand has a unique story. That's why we start by understanding your business, your goals, and your audience. Our team combines creativity with data-driven strategies to craft campaigns that truly connect. We tailor every solution to maximize your growth.
Position Summary
Harvest Advertising Inc is seeking a Customer Account Representative to support customer relationships, assist with account management activities, and contribute to customer satisfaction initiatives. This entry-level position offers an opportunity to develop professional skills in customer engagement, account support, and business operations.
Responsibilities
- Build and maintain positive relationships with customers.
- Provide information regarding products, services, and promotional programs.
- Assist with account updates, documentation, and record maintenance.
- Monitor customer needs and communicate feedback to internal teams.
- Assist with resolving customer concerns and ensuring timely follow-up.
- Maintain accurate account records and reports.
- Collaborate with team members to support customer satisfaction goals.
- Participate in training sessions and professional development activities.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-building abilities.
- Strong organizational and multitasking skills.
- Attention to detail and problem-solving abilities.
- Basic proficiency with Microsoft Office or Google Workspace.