Customer Account Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account development, and business growth initiatives. This role is ideal for individuals who enjoy communicating with customers, understanding their needs, and providing professional support throughout the customer experience.

Responsibilities

• Build and maintain positive relationships with customers.

• Assist customers with account-related questions and requests.

• Understand customer needs and recommend appropriate products or services.

• Support customer follow-ups and relationship-building activities.

• Identify opportunities to provide additional solutions and support.

• Track customer interactions and follow-up activities.

• Collaborate with team members to achieve customer service and business goals.

• Represent the company professionally during all customer interactions.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Customer-focused and professional attitude.

• Excellent relationship-building and problem-solving abilities.

• Strong organizational and multitasking skills.

• Detail-oriented and able to maintain accurate records.

• Reliable, adaptable, and self-motivated.

• Previous experience in customer service, sales, account support, retail, or hospitality is a plus but not required.