Customer Account Representative

Customer Account Representative
Peak Industrial Group
Clermont, FL | Full-Time | Base + Uncapped Incentives

Looking for a stable, growing company where you can build meaningful customer relationships, grow your career, and work with a team who supports each other?

Join our high-performing team where already-vetted-customers, structured training, and a culture of recognition set you up for success to earn more, grow faster, and build a lasting career in the power transmission industry.

• Base pay + incentives
• Stable, infinite industry with long-term career opportunity
• Family-owned company with a collaborative team environment
• Recognition for strong performance and customer impact
• Structured training to build confidence in products and processes
• Consistent inbound demand and established customer base

Who Is Peak Industrial Group?

Peak Industrial Group is a family-owned manufacturer of power transmission products serving customers worldwide.

We combine deep inventory, a strong manufacturing network, and technical expertise to provide dependable, high-quality solutions.

The Role

This role focuses on building strong customer relationships and delivering consistent, reliable service.

You will be the primary point of contact for customers, helping guide them through quoting, ordering, and fulfillment. You will also identify ways to better support their needs over time.

-Customer Support and Relationship Management

>Respond to inbound inquiries including pricing, product availability, and order support
>Prepare clear and accurate quotes for standard and custom products
>Maintain regular communication with customers to ensure a smooth experience
>Build long-term relationships based on trust and reliability

-Account Development

>Look for opportunities to better support existing customers
>Suggest alternatives or improvements when appropriate
>Keep track of customer needs, quotes, and follow-ups

-Vendor Coordination

>Work with suppliers to source products and confirm timelines
>Communicate clearly between customers, vendors, and internal teams
>Ensure expectations are aligned

-Order Management

>Support orders from quote through delivery
>Provide updates and resolve issues as they arise
>Ensure customers feel informed and supported throughout the process

Who Thrives in This Role

Strong candidates will identify with the following:

-I enjoy helping customers and solving problems
-I take pride in being reliable and detail-oriented
-I communicate clearly and professionally
-I stay organized and follow through on commitments
-I prefer a steady, relationship-focused work style
-I am coachable and open to learning
-I bring a positive, team-oriented mindset

What It Takes

-Strong communication skills
-Attention to detail and organization
-Consistent follow-up and reliability
-A problem-solving mindset
-Willingness to learn technical products
-Ability to manage multiple priorities calmly and effectively

What Success Looks Like

-Strong, lasting customer relationships
-Accurate and timely communication
-Smooth, well-managed orders
-Customers who trust and return to you
-Positive contributions to the team environment

Preferred Experience

-Experience in customer service, account management, or inside sales
-Familiarity with ERP systems such as NetSuite or QuickBooks
-Exposure to industrial or manufacturing environments

Our Core Values - we hire, develop, and make decisions based on these values.

>Integrity – Always do what is right
>Innovation – Look for ways to improve
>Respect – Treat people the right way

>Empathy – Understand customer needs first
>Striving ForExcellence – Deliver consistent, high-quality work
>Commitment to Serve – Support customers and teammates

Compensation and Benefits

-Health insurance options after 30 days
-Dental, vision, and disability coverage
-Company-paid 401(k) contribution after 90 days
-Paid time off / sick time after 90 days
-Vacation growth based on tenure
-Additional discretionary retirement contributions

Hiring Process

1. Application
2. Pre-screen questions
3. Phone interview
4. In-person interview and assessment
5. Shadowing experience
6. Final decision and background check

Apply if You Care About Customer Experience

We are building a team that values reliability, service, and long-term relationships.

If you want to grow in a stable, team-focused environment, we encourage you to apply and share how you approach supporting customers.