Customer Account Representative – First-Party Personal Loan Servicing

Customer Account Representative – First-Party Personal Loan ServicingBuffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance BonusesCapital Management Services (CMS) is hiring for our September 14th, 2026 training class!CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from $8,000 to $40,000, helping them resolve recently missed payments and identify repayment solutions.This is first-party account servicing-not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism.What You'll DoAs a Customer Account Representative, you'll work with customers whose personal loans are between 2 and 90 days past due, helping them bring their accounts current while providing exceptional customer service.Responsibilities include:Handle inbound and outbound calls regarding personal loan accounts.Discuss payment options and assist customers with resolving recently missed payments.Build rapport while maintaining a professional and empathetic approach.Accurately review account information and document customer interactions.Navigate multiple computer systems efficiently.Meet individual and team performance goals while maintaining strict compliance standards.What We're Looking ForPrevious first-party collections or financial services experience preferredProfessional phone presence and strong communication skillsExcellent customer service and problem-solving abilitiesComfortable working in a fast-paced, goal-oriented environmentBasic computer proficiency and the ability to multitaskReliable attendance and a strong work ethicCompensation & BenefitsStarting pay of $17.00 per hourEarn up to $500 per month in performance bonusesFully paid trainingPaid Time OffMedical, Dental, and Vision Insurance401(k) with company matchEmployee Referral ProgramCareer advancement opportunitiesAll equipment providedPaid TrainingTraining begins September 14th , 2026Position DetailsFull-Time40 hours per weekOn-site in Buffalo, NYIf you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team!#ZR