Customer Account Specialist / Admin Assistant

R & L Motors is an established, growing automotive dealership in Hickory, North Carolina, committed to providing excellent customer service and a smooth vehicle-buying experience. We are seeking a detail-oriented and professional Account Specialist / Admin Assistant to join our on-site team and support customer accounts, payment processing, and administrative operations.

Position overview: This role combines customer service, collections support, and clerical/admin duties. The team member will contact customers about past-due payments, process payments, maintain accurate records, and provide general administrative support to sales and finance teams. This is an on-site position at our Conover location with a fixed schedule (Monday, Thursday, Friday, 9:00 AM–5:00 PM).

• Contact customers regarding past-due accounts and outstanding balances via phone and email, maintaining a professional and courteous manner.
• Process customer payments accurately and securely, including in-person and telephone payments; record and post transactions in dealership systems.
• Investigate and resolve basic account issues, working with customers, lenders, and internal teams as needed to clarify balances and next steps.
• Maintain organized, confidential electronic and physical records of payments, communications, and account activity.
• Perform general clerical duties and data entry: prepare and file documents, update customer information, and support sales and finance paperwork processing.
• Provide timely, clear responses to customer inquiries and escalate complex issues to management or appropriate departments.
• Assist with periodic reporting of collections activity and maintain logs of outreach and outcomes.

Required qualifications:

• High school diploma or equivalent.
• Strong attention to detail, accuracy, and organizational skills.
• Effective verbal and written communication skills and a professional customer service demeanor.
• Basic computer proficiency and data entry skills; ability to learn dealership management systems.
• Ability to handle confidential customer information with discretion and maintain data security.
• Reliability and ability to work the stated on-site schedule.

Work environment and benefits:

• Small, collaborative team environment with opportunities to learn multiple aspects of dealership operations.
• Paid training and on-the-job mentoring to support success in the role.

R & L Motors is an equal opportunity employer. All qualified applicants are encouraged to apply.