Customer Account Specialist

Job Responsibilities 

• Enters and processes sales orders accurately and in a timely manner. 

• Reviews pricing on orders to ensure alignment with quotes and pricing policies.  

• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner. 

• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met. 

• Escalates issues to appropriate resource as needed. 

• Preemptively identifies issues and suggests ways to solve. 

• Contributes to continuous improvement projects within Production Control and Sales.  

• Completes other duties as assigned. 

Job Skills Requirements 

• Solid communication skills (verbal and written) and interpersonal skills. 

• Knowledge and understanding of Enterprise Resource Planning (ERP) systems. 

• Good problem solving and data analysis skills. 

• Strong attention to detail. 

• Solid customer service skills, ensuring customer satisfaction. 

• Good organizational and time management skills. 

Educational Requirements 

• High school diploma, GED, or equivalent required. 

Experience Requirements 

• Prior customer service experience preferred.