Job Description
We are recruiting for a Customer Account Specialist to support manufacturing customers, sales representatives, and internal operations teams. This position is ideal for someone who combines strong customer service skills with attention to detail and the ability to understand technical product information.
Responsibilities:
• Manage customer quotes, sales orders, returns, and replacement shipments through the ERP system
• Partner with sales representatives to provide accurate and timely pricing
• Review purchase orders, specifications, packaging requirements, pricing, and customer drawings
• Coordinate customer quality and engineering questions with internal technical teams
• Help customers forecast product needs based on historical usage and production schedules
• Work with procurement to coordinate purchases of metals and alloys
• Monitor precious-metal quantities associated with customer contracts
• Resolve order discrepancies while keeping customers informed throughout the process
• Build strong relationships with customers and internal departments
• Partner with sales representatives to provide accurate and timely pricing
• Review purchase orders, specifications, packaging requirements, pricing, and customer drawings
• Coordinate customer quality and engineering questions with internal technical teams
• Help customers forecast product needs based on historical usage and production schedules
• Work with procurement to coordinate purchases of metals and alloys
• Monitor precious-metal quantities associated with customer contracts
• Resolve order discrepancies while keeping customers informed throughout the process
• Build strong relationships with customers and internal departments
Qualifications:
• Customer service, sales support, or account management experience
• Background supporting manufacturing customers is preferred
• Comfortable reviewing technical drawings, specifications, and product information
• Strong written and verbal communication skills
• Organized, analytical, and able to manage multiple priorities
• Experience entering quotes and orders into an ERP system
• Microsoft Dynamics NAV experience is helpful
• Aerospace or medical manufacturing experience is a plus
• High school diploma or equivalent required
• Bachelor’s degree in business or a related field preferred
• Background supporting manufacturing customers is preferred
• Comfortable reviewing technical drawings, specifications, and product information
• Strong written and verbal communication skills
• Organized, analytical, and able to manage multiple priorities
• Experience entering quotes and orders into an ERP system
• Microsoft Dynamics NAV experience is helpful
• Aerospace or medical manufacturing experience is a plus
• High school diploma or equivalent required
• Bachelor’s degree in business or a related field preferred
Benefits:
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match and profit-sharing opportunities
• Paid time off and holidays
• Discretionary bonus plan
• Tuition reimbursement
• Flexible spending and dependent-care accounts
• Employee assistance program
• Private on-site fitness center
• Company lunches, family events, tournaments, festivals, and holiday celebrations
• 401(k) with company match and profit-sharing opportunities
• Paid time off and holidays
• Discretionary bonus plan
• Tuition reimbursement
• Flexible spending and dependent-care accounts
• Employee assistance program
• Private on-site fitness center
• Company lunches, family events, tournaments, festivals, and holiday celebrations
Numbers & Facts
| Location | Cleveland, OH |
| Industry | Staffing/Employment Agencies |
| Salary | $45,000–$50,000 |
| Company Size | 50 to 99 employees |
| Year Founded | 2002 |
| Website | https://www.gablessearch.com/ |
About Company
Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.
Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.
Skills
- Aerospace and Defenseunmatched
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Disability Insuranceunmatched
- ERP (Enterprise Resource Planning)unmatched
- Employee Assistance Planunmatched
- Fitnessunmatched
- Forecastingunmatched
- High School Diplomaunmatched
- Inside Salesunmatched
- Life Insuranceunmatched
- Manufacturingunmatched
- Microsoft Dynamics NAVunmatched
- Multitaskingunmatched
- Order Processingunmatched
- Organizational Skillsunmatched
- Partner Salesunmatched
- Presentation/Verbal Skillsunmatched
- Pricingunmatched
- Production Scheduleunmatched
- Purchase Ordersunmatched
- Purchasing/Procurementunmatched
- Quality Engineeringunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Supportunmatched
- Technical Drawingunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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